Door Attendant - Baton Rouge, LA
About The Position
The Door Attendant provides exceptional guest service by assisting with luggage, offering directions and recommendations, coordinating transportation, helping with guest requests and deliveries, and supporting front desk and valet teams. The role contributes to smooth arrivals and departures and creates a welcoming, professional first impression while sharing information about hotel amenities and the local area. The Door Attendant maintains a clean, organized lobby and bell stand and keeps luggage carts and equipment in good condition. The position also involves following safety and security procedures for guest belongings, assisting during emergencies, and monitoring the lobby and entrance. Employees attend staff meetings, complete required training, and perform other tasks as needed to support operational goals. The role requires standing, walking, and lifting up to 50 pounds for extended periods, sometimes in varied weather. Work takes place indoors and outdoors, including around parking facilities, moving vehicles, weather, and noise. The job requires flexibility to work nights, weekends, and holidays. Employees may need to use a personal cell phone for work-related communications and applications; reimbursement follows company policy. This is a non-exempt, hourly position with tips opportunities. The position is full-time or part-time. Employment is at will, and a 120-day introductory period applies.
Requirements
- High school diploma or GED.
- Valid driver's license and reliable transportation.
- Maintain an acceptable motor vehicle record with no more than three moving violations within a three-year period.
- Pass and maintain a clean background check.
- Ability to stand, walk, and lift up to 50 pounds for extended periods.
- Flexibility to work nights, weekends, and holidays.
- Provide professional communication, active listening, and personalized guest assistance.
- Handle and transport guest luggage safely, maintain confidentiality, and follow proper storage procedures.
Nice To Haves
- Experience in parking, hospitality, or a similar customer service field.
Responsibilities
- Greet guests and assist with luggage during check-in and check-out, including managing luggage transfers and explaining hotel amenities.
- Coordinate guest departures and help arrange transportation.
- Respond promptly to guest requests, provide recommendations, and assist with deliveries.
- Maintain a professional, welcoming presence and provide attentive, personalized guest service.
- Keep the lobby and bell stand clean, organized, and welcoming, and maintain luggage carts and equipment.
- Handle guest belongings safely, discreetly, and confidentially, following proper storage procedures.
- Follow safety and security procedures, assist during emergencies, and monitor the lobby and entrance.
- Attend staff meetings and complete required training modules on time.
- Perform other tasks as needed to support operational goals and changing business needs.
Benefits
- Medical, vision, and dental insurance upon eligibility.
- 401(k) upon eligibility.
- Life insurance and critical illness supplemental insurance.
- Bonus opportunities.
- Internal leadership development program.
- Paid time off.
- Paid training.
- Tuition assistance through Bellevue University, up to $5,250 per year.
- Nationwide discounts through Perks at Work.
- Tips opportunities based on service performance and customer interactions.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
