Door Attendant - Baton Rouge, LA
About The Position
The Door Attendant provides exceptional guest service by assisting with luggage, offering directions, and ensuring smooth arrivals and departures. The role supports the front desk and valet teams, responds to guest requests, and maintains a welcoming, professional atmosphere. The Door Attendant also helps with transportation needs and provides a knowledgeable, attentive first impression of the hotel and local area. The position involves greeting guests; handling luggage during check-in and check-out; explaining hotel amenities; coordinating departures; arranging transportation; providing recommendations and assistance with deliveries; and keeping the lobby, bell stand, luggage carts, and equipment clean, organized, and welcoming. The Door Attendant follows safety and security procedures for guest belongings, assists during emergencies, and monitors the lobby and entrance. The role requires standing, walking, and lifting up to 50 pounds for extended periods, sometimes in varied weather. Work takes place indoors and outdoors, including around parking facilities, moving vehicles, weather, and noisy environments. Employees may need to use a personal cell phone for work-related communication and applications; reimbursement follows company policy. The position is non-exempt, with an hourly rate and opportunities for tips. Schedule is listed as full-time or part-time.
Requirements
- High school diploma or GED.
- Valid driver’s license and reliable transportation.
- Maintain an acceptable motor vehicle record with no more than three moving violations within a three-year period.
- Pass and maintain a clean background check.
- Provide professional communication, active listening, and personalized guest assistance.
- Handle luggage safely and efficiently, maintaining discretion and following storage procedures.
- Ability to stand, walk, and lift up to 50 pounds for extended periods.
- Ability to work nights, weekends, and holidays.
- Maintain professional appearance and follow uniform and grooming standards.
Nice To Haves
- Experience in parking, hospitality, or a similar customer service field.
Responsibilities
- Assist guests with luggage during arrivals, check-in, check-out, and departures.
- Greet guests and provide directions, information about hotel amenities, and recommendations about the local area.
- Coordinate departures and assist with arranging transportation.
- Respond promptly to guest requests and assist with deliveries and concierge-related needs.
- Support the front desk and valet teams and help maintain a welcoming, professional guest experience.
- Keep the lobby and bell stand clean, organized, and welcoming; maintain luggage carts and equipment.
- Handle and store guest belongings safely and discreetly, following proper procedures and maintaining confidentiality.
- Assist during emergencies and monitor the lobby and entrance to help maintain a safe, orderly environment.
- Perform other tasks as needed to support operational goals and changing business needs.
- Attend staff meetings and complete required training modules on time.
- Use a personal cell phone for work-related communication or applications when required, subject to company reimbursement policy.
Benefits
- Medical, vision, and dental insurance upon eligibility.
- 401(k) upon eligibility.
- Supplemental insurance, including life insurance and critical illness coverage.
- Bonus opportunities.
- Internal leadership development program.
- Paid time off.
- Paid training.
- Tuition assistance through Bellevue University, up to $5,250 per year.
- Nationwide discounts through Perks at Work.
- Tips opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
