Maple Grove Donor Site Representative - Front Desk

New York Blood Center Enterprises•St. Paul, MN

1d•Onsite

About The Position

This position ensures that blood collection goals are met by checking in arriving donors and recruiting donors to our donor centers for future appointments. Acts as a site greeter, building relationships with the donors in the donor site’s geographical area. Provides excellent customer service to donors and guests. The hourly rate for this position is $19.93/hr. IBR also offers comprehensive benefits (including medical, vision, dental, paid time off, and sick days) to full and part-time employees, as well as the opportunity to participate in a 403(b)-retirement plan with a generous employer contribution.

Requirements

High school diploma or equivalent
Valid Driver's License
Minimum 1 year experience in telemarketing and/or customer service
Ability to organize and prioritize
Basic computer, typing skills and math skills
Excellent interpersonal communication skills
Accurate oral and written communication skills
Persuasive sales skills
Ability to read and interpret SOPs
Ability to work independently and meet deadlines
Willingness to follow direction
Problem solving abilities

Responsibilities

Calling donors – Calls appropriate donors based on inventory needs.
Understands minimum requirements for donor recruitment and donor deferral guidelines.
Uses assertive communication to secure appointments.
Participates in programs to increase donor base, such as cold calling to bring in new donors, lapsed donors, and frequency campaigns.
Meets individual and team goals to complete a minimum number of appointments per hour, dials per hour and maintain a high percentage of donors scheduled to show up for their appointment.
Appointments – Scheduling, canceling, and rescheduling donor appointments.
Reminds donors of upcoming appointments and places calls to donors who do not cancel or show up for their scheduled appointments.
Data entry – Maintains accurate donor files and fills out appropriate forms.
Greeter – Greets donor upon arrival, directs donor to sign in and read required pre-donation materials, and asks donor to setup their next donation appointment.
Assists with opening and closing duties.
Trainer of new and current staff – Aids in training of new and existing employees.
Provides coaching and assists in problem solving for new and current staff.