Patient Access Specialist - Site Based (Maple Grove Clinic)

Gillette Children's • Maple Grove, MN

7d • $21 - $30 • Onsite

About The Position

This site-based position provides exceptional patient experience and access for
patients and families within Gillette clinic settings. Promotes and maintains
excellent and positive patient and family experience as the first impression of
the organization.

Patient Check-In: Primary point of contact for patients and families arriving
to Gillette clinics. Obtains, updates and verifies all patient demographic
and financial information. Obtains required signatures on consent and other
intake forms.
Appointment Scheduling: Schedules appointments across all medical specialties
and integrative care services timely, efficiently, and in alignment with the
patient’s unique needs and care plan.
Patient Experience: Connects patient and families with on-site amenities and
assists in clinic navigation for an optimal patient experience.
Patient Engagement: Promotes and enrolls patients and their caregivers in our
appointment reminder system and MyGillette patient portal to increase ways in
which families can engage with their care. Thoroughly explains
functionalities available.

Requirements

• High School Diploma/GED
• 1 year experience with customer service, administrative, or healthcare setting
• Knowledge & understanding of medical terminology
• Knowledge & understanding of commercial insurance carriers and standard insurance forms
• Strong computer aptitude including knowledge of Microsoft Office (Word, Excel, Outlook)
• Demonstrated strength in customer service, organization, attention to detail and the ability to work independently
• Demonstrated strong teamwork skills
• Demonstrated ability to multi-task and respond quickly/reprioritize changing needs

Nice To Haves

• Advanced education (Associate or Bachelor’s)
• Advanced education (Associates or Bachelor's Degree)

Responsibilities

• Greets patients and families upon arrival to check-in area
• Provides quality, complete and timely registration and check-in of patients while accurately obtaining and updating patient demographic and insurance information
• Knowledge of insurance plans to verify insurance coverage and eligibility
• Obtains signatures on required consent forms
• Consults with clinical teams as needed to resolve patient needs
• Completion of a wide variety of administrative tasks
• Connects patient and families with on-site amenities and assists in clinic navigation for an optimal patient experience
• Consistently promotes the MyGillette patient portal
• Support for all inpatient admission and registration needs (St. Paul Clinic Only)

Benefits

• Gillette supports career progression and offers a competitive benefits package that includes a retirement savings match, tuition and certification reimbursement, paid time off, and health and wellness benefits for 0.5 FTE and above.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees