Donor Services Coordinator

The Michael J. Fox Foundation for Parkinson's Research•New York, NY

21h•$60,000 - $70,000•Hybrid

About The Position

The Michael J. Fox Foundation for Parkinson's Research ("the Foundation") is seeking top talent for its Donor Services Coordinator position. Reporting to the Senior Manager of Donor Services, this position supports daily donor services operations at the Foundation, including donation intake, gift documentation, deposits, batch preparation, matching gift requests, donor inquiries, and donor record maintenance. The role serves as a key customer service contact for donors, constituents, fundraisers, and internal partners, providing timely, accurate, and solution-oriented support while helping maintain quality control, response consistency, and a strong donor experience. This is a hybrid-flex position that will require in-person attendance at the Foundation's office in New York City.

Requirements

Strong written and verbal communication skills, with the ability to provide clear, empathetic, and professional support to donors, constituents, fundraisers, and internal partners
Strong attention to detail, with the ability to maintain accuracy when handling donor, financial, and gift-processing information
Ability to manage multiple priorities, service channels, and deadlines in a fast-paced operational environment
Proficiency with Microsoft Office
Ability to lift and carry packages up to 25 lbs

Nice To Haves

Experience with Salesforce or another fundraising CRM is preferred
Experience with Zendesk or another customer service/ticketing platform is preferred

Responsibilities

Serve as in-office point person for mail delivered to the office and forwarded from the Foundation’s PO Box; sort donations from general mail and prepare gifts for processing
Serve as primary support for the donations phone line, delivering prompt, courteous, and accurate assistance to donors, fundraisers, and internal partners while documenting inquiries and follow-up needs appropriately
Scan all donations and financial documentation, maintain electronic files, and ensure records are organized, complete, and accurate
Support check deposits through electronic banking; prepare cash deposits and deliver them to the bank as necessary
Prepare donation batches for data entry, set up batch templates in the CRM, and attach relevant media to support timely and accurate processing
Manage donation inquiries through Zendesk, responding to external constituents within 24–48 business hours with clear, empathetic, and solution-oriented communication
Respond to internal inquiries submitted through the Donor Services Inbox within 24–48 business hours, providing timely, accurate, and collaborative support to fundraising and operations teams
Complete matching gift requests in electronic and paper formats and maintain the related tracking system
Maintain quality control and high levels of accuracy across gift processing, data entry, documentation, and donor records
Manage time effectively across service channels and operational tasks that require response or resolution within 48 business hours
Identify opportunities to strengthen internal processes, improve response consistency, and elevate donor and constituent support across the Donor Services team
Create and maintain documentation and SOPs as needed to support consistent donor services workflows
Complete other projects and tasks assigned

Benefits

15+ options for medical insurance (with the Foundation paying 90 percent of the premiums)
Competitive dental and vision plans
401(k) plan with 6 percent employer contribution
Flexible spending accounts
Employer paid life and disability insurance
18 Vacation Days
12 Well-Being (Sick) Days
2 Personal Days
summer Fridays (office closure at 2pm)
a summer holiday week over July 4
Flexible work environment
discretionary bonus on an annual basis
staff and leadership cultivation through regular training courses and events