Donor Services Coordinator

Common Heart • Indian Trail, NC

1d • Onsite

About The Position

Common Heart, founded in 2006, is a nonprofit organization dedicated to eradicating food insecurity and eliminating generational poverty in Union County, NC, and surrounding areas through food pantry outreaches and Economic Empowerment programs. They are seeking a detail-oriented and organized Donor Services Coordinator to join their team. This role is crucial for maintaining accurate donor information, documenting financial records, and acknowledging generous donors. The ideal candidate will embrace Common Heart’s mission of serving and empowering neighbors with kindness and compassion.

Requirements

• Highly organized with strong attention to detail and a commitment to accuracy.
• Excellent written and verbal communication skills.
• High degree of initiative and ability to manage multiple deadlines.
• Proficiency in Google Workspace or Microsoft Office.
• Ability to handle sensitive financial information with total confidentiality.
• Alignment with Common Heart core values: Intentional Kindness, Active Engagement, Initiative, Collaboration, and Servant Leadership.
• Minimum of a High School Diploma or equivalent.
• Previous experience in administrative support, data entry, bookkeeping, or donor services.
• Must be able to communicate effectively in person, by telephone, and electronically.
• A background check, reference check, and drug screening are required.

Nice To Haves

• Familiarity with Keela or other Donor CRM.
• Familiarity with QuickBooks.
• Familiarity with Stripe.
• Familiarity with other nonprofit fundraising environments.
• Ability to learn and effectively use donor-management and payment-processing systems.

Responsibilities

• Maintaining accurate records in Keela (CRM), entering donations, and generating giving reports.
• Researching and matching donations from online platforms, checks, and donor-advised funds, and preparing information for QuickBooks.
• Promptly and courteously contacting donors regarding unsuccessful payments or updates to their information.
• Investigating discrepancies and reconciling Keela records with accounting records monthly.
• Monitoring giving platforms and employee-matching agencies for incoming donations and administrative requirements.
• Providing general administrative assistance to the Engagement Director and participating in staff meetings and planning sessions.

Benefits

• 401(k)
• 401(k) matching
• Training & development

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED