Donor Services Associate I

Goodwill Industries of the Inland Northwest•Colville, WA

2d•Onsite

About The Position

The Donor Services Associate I accepts donated goods from the public and maintains the donation area in a neat and orderly condition, both indoors and outdoors. Associates working at a facility may also assist in other store areas as needed. The role includes greeting donors at their vehicles, helping unload acceptable donations, thanking donors, and offering every donor a receipt regardless of donation size. Goodwill accepts applications continuously to maintain an applicant pool. A background check is required.

Requirements

Must pass a background check.
Follow Goodwill Industries of the Inland Northwest policies, CARF standards, safety regulations, and applicable directives.
Maintain a well-groomed appearance and comply with the organization's dress code.
Properly wear and maintain required personal protective equipment (PPE).
Maintain agency confidentiality.

Responsibilities

Provide outstanding customer service.
Greet donors at their vehicles and assist with timely, courteous unloading of acceptable donations.
Thank donors and offer a receipt to each donor, regardless of donation size.
Maintain a well-groomed appearance and follow the organization's dress code, including wearing issued items such as DSC vests.
Prepare records and reports as requested.
Keep the supervisor informed of job-related problems and suggestions.
For store-based associates, perform other production and retail duties as assigned.
Follow organizational policies, CARF standards, safety regulations, and applicable directives.
Sort donations according to current organizational requirements; store-based associates must ensure donations are secure and appropriately sorted indoors.
Keep the donation area neat, clean, and orderly.
Ensure equipment is in good working order.
Maintain an accurate donor count on the DSC Worksheet.
Ensure the DSC is properly closed and locked at closing, following the Operating Manual.
Call the supervisor at the beginning of each shift to report in and provide the DSC site's condition and donor counts.
Immediately report maintenance or safety discrepancies to the supervisor.
Attend department, organization, and other meetings or training as required.
Work collaboratively with Workforce and Family Services to provide participant services.
Wear and maintain all required personal protective equipment (PPE).
Maintain agency confidentiality; violations may result in immediate dismissal.
Comply with health, safety, and fire standards and local, state, and federal regulations, including WISHA and OSHA.
Perform other duties as assigned.