Donor Relations & Grants Coordinator

House of Friendship•Kitchener, ON

3d•CA$22 - CA$24•Hybrid

About The Position

The Donor Relations & Grants Coordinator plays a critical role in supporting the Development team to achieve annual fundraising goals by leading and executing engaging donor journeys with House of Friendship for assigned donor groups, providing project management to fundraising initiatives and mailings, and managing related analysis, tracking, and recording needs. This role will have high and frequent engagement with donors, and House of Friendship team members across the organization.

Requirements

Previous experience or certification in Fundraising is a definite asset
Strong communication skills, both oral and written, that inspire and engage
Proven project management skills including excellent planning, organizational, follow-through and time management skills
Self-directed with high capacity to manage multiple shifting priorities and timelines
High attention to detail and accuracy
Excellent ability to maintain confidentiality at all times
Proficiency in Microsoft Office Suite and Raiser’s Edge required
Post-secondary education in related field such as Communications, Project Management, Customer Service, or other
A minimum of two (2) years’ related work experience in office environment positions, coordinating projects or fostering client relationships/customer service
Proven ability to effectively engage a variety of constituents, such as colleagues, donors, and volunteers with demonstrated excellent interpersonal and team collaboration skills
Proven ability to effectively manage multiple projects with deadlines, accountability and reporting
Commitment to understand and uphold the mission and values of House of Friendship is expected
Exemplary emotional intelligence, resilience, communication, conflict management and problem solving skills required
Ability to work professionally as a team member with staff, participants and community members
Experience or strong interest in working with diverse populations including people from various cultural backgrounds, income levels, and sensitivity to their needs
Experience with and commitment to using an anti-racism, anti-oppressive and trauma informed approach to consultation, program design, evaluations of processes and service delivery
Must be dependable, professional, flexible, a team player, and have a positive attitude
Respectful, supportive and engaging approach to persons with physical and/or cognitive disabilities, addictions, mental illness and other life challenges
Excellent project, timeline and deadline management skills including skills in logistics, planning and detailed record keeping
Valid G class driver’s license required; local travel within Waterloo Region.

Responsibilities

Co-ordinate and execute all aspects of the donor journey (acquisition through to stewardship) for assigned groups of donors
Responsible for overseeing all in-kind donations while training key staff members in accepting these donations through a positive and rewarding experience for both staff and donors
Provide heartfelt gratitude and donor love through phone calls, emails, hand-written cards, personal videos, and in-person thanks
Monitor donor feedback and provide key insights to the team for learnings that impact fundraising and communication practices
Build and steward beneficial relationships with grantors
Research, identify and evaluate a limited set of strategic grant opportunities in conjunction with Program Directors and the Development Director, coordinating the process, grant content creation, timelines, reporting, thanking and recognition requirements
Maintain an up-to-date grants tracking file, annual grants calendar and keep Raiser’s Edge (RE) foundation profiles up to date
Co-ordinate donor stewardship tracking for the Development team
Maintain process and donor journey documentation
Research best practices and maintain up-to-date knowledge on most effective applicable fundraising strategies and trends
Track, analyze and report on key stewardship metrics monthly, quarterly and annually
Provide data-based recommendations on new initiatives and ideas that fit within the established strategy and goals
Provide project management for other fundraising initiatives as assigned
Support the Development Manager and the Development team on strategic initiatives and projects as required
Provide backup to assigned team member roles during vacation/out-of-office periods