Donor Recruitment District Manager

American Red Cross•Portland, ME
•$92,000 - $105,000

About The Position

The Donor Recruitment District Manager develops and implements recruitment strategies, plans, and programs to support monthly, quarterly, and annual collection goals. The role improves recruitment efficiency and quality while guiding, supporting, and developing volunteers to strengthen their engagement and performance. The position supports the established strategic direction for recruitment in its assigned district, helps plan and monitor budgets, and ensures the collection calendar meets regional needs and budgeted collection goals. In partnership with departmental and regional leaders and other stakeholders, the manager plans recruitment methods and oversees implementation by assigned staff. The role also ensures timely implementation of regional, divisional, and national directives, adherence to standard operating procedures and regulatory requirements, and appropriate staff training. The manager collaborates with collections leaders to monitor and improve donor scheduling, donor flow, and customer service; conducts operational audits to assess efficiency and effectiveness; and supervises assigned staff, including performance evaluations, disciplinary actions, and hiring and firing decisions. Some travel may be required, and the employee must provide their own transportation for business purposes.

Requirements

  • Bachelor's degree in marketing, sales, communications, or a related field.
  • At least 5 years of related experience, or an equivalent combination of education and related experience.
  • At least 3 years of supervisory or management experience; this experience cannot be substituted through the education and general experience combination.
  • Ability to work on a team.
  • Must provide own transportation for business purposes.
  • Some travel may be required.

Nice To Haves

  • Master's degree preferred.
  • High-performing sales background with consistent results.
  • Leadership strengths that motivate teams and drive performance.
  • Skill in leading change initiatives and navigating organizational transitions.
  • Focus on continuous process improvement and operational effectiveness.

Responsibilities

  • Support the established strategic direction for recruitment efforts in the assigned district and assist management with budget planning and monitoring.
  • Ensure the collection calendar is developed and maintained to meet regional needs and budgeted collection goals.
  • Plan recruitment methodology for the assigned district with departmental and regional leaders and other stakeholders, and oversee implementation among assigned staff.
  • Ensure timely implementation of regional, divisional, and national directives and adherence to standard operating procedures and regulatory requirements, including appropriate staff training.
  • Collaborate with collections leaders to monitor and evaluate donor scheduling, donor flow, and customer service issues, and make adjustments as needed.
  • Conduct periodic operational audits of the assigned area to assess efficiency and effectiveness and improve productivity.
  • Develop and supervise assigned staff, including conducting performance evaluations and making disciplinary, hiring, and firing decisions.
  • Provide guidance, support, and development to volunteers to enhance engagement and performance.

Benefits

  • Medical, dental, and vision plans
  • Health Spending Accounts and Flexible Spending Accounts
  • Paid time off starting at 15 days a year, based on job type and tenure
  • 11 paid holidays, including six core holidays and five floating holidays
  • 401(k) with up to 6% match
  • Paid family leave
  • Employee assistance
  • Short- and long-term disability and insurance
  • Service awards and recognition
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