Donor Recruitment District Manager

American Red Cross•Portland, ME

About The Position

The Donor Recruitment District Manager develops and implements recruitment strategies, plans, and programs to support monthly, quarterly, and annual collection goals. The role drives improvements in recruitment efficiency and quality and provides guidance, support, and development to volunteers to strengthen their engagement and performance. The position supports the strategic direction of recruitment for an assigned district, helps plan and monitor budgets, and ensures the collection calendar meets regional needs and budgeted goals. In partnership with departmental and regional leaders and other stakeholders, the manager plans recruitment methods and oversees implementation by assigned staff. The role also ensures timely implementation of regional, divisional, and national directives; compliance with operating procedures and regulatory requirements; and appropriate staff training. Working with collections leaders, the manager monitors and adjusts donor scheduling, donor flow, and customer service issues. The position conducts periodic operational audits and supervises assigned staff, including performance evaluations, disciplinary actions, and hiring and firing decisions. The role requires a bachelor's degree in a related field, at least five years of related experience or an equivalent combination of education and experience, and three years of supervisory or management experience. A master's degree is preferred. Some travel may be required, and the employee is responsible for providing their own transportation for business purposes.

Requirements

Bachelor's degree in marketing, sales, communications, or a related field.
Minimum of five years of related experience or an equivalent combination of education and related experience.
Three years of supervisory or management experience; management experience cannot be substituted by other qualifications.
Ability to work on a team.
Must provide own transportation for business purposes.
Some travel may be required.

Nice To Haves

Master's degree.
High-performing sales background with consistent results.
Leadership strengths that motivate teams and drive performance.
Skill in leading change initiatives and navigating organizational transitions.
Focus on continuous process improvement and operational effectiveness.

Responsibilities

Assist in developing and supporting the established strategic direction for recruitment efforts in the assigned district.
Assist management with budget planning and monitoring to ensure efficient use of financial resources.
Ensure the collection calendar is developed and maintained to meet regional needs and budgeted collection goals.
Plan recruitment methodology for the assigned district with departmental and regional leaders and other stakeholders.
Oversee implementation of recruitment plans and programs among assigned staff.
Ensure timely implementation of regional, divisional, and national directives and adherence to standard operating procedures, including appropriate staff training and regulatory compliance.
Monitor, evaluate, and adjust donor scheduling, donor flow, and customer service issues in collaboration with collections leaders.
Conduct periodic operational audits of the assigned area to assess efficiency and effectiveness and improve productivity.
Develop and supervise assigned staff, including conducting performance evaluations and making disciplinary, hiring, and firing decisions.
Provide guidance, support, and development to volunteers to enhance engagement and performance.