Donor Information Coordinator

OneLegacy Brand • Azusa, CA

11h • Onsite

About The Position

The Donor Information Coordinator (DIC) reviews tissue donor case files for accuracy and completeness, ensuring timely completion in accordance with OneLegacy policies and procedures, processor requirements, regulatory requirements, and applicable laws. The role obtains corrections and required documentation from OneLegacy staff and external agencies, enters case information into assigned databases and partner portals, and reports applicable cases to health departments serving OneLegacy’s Designated Service Area. The coordinator works with the Supervisor of Donor Information to meet chart completion goals.

The position is full-time and non-exempt, in person in Azusa. Work hours are either 6:00 a.m.–2:30 p.m. or 8:00 a.m.–4:30 p.m.; assigned days or shifts may change according to staffing needs. Availability for evenings, holidays, and weekends is required. No travel is indicated.

The coordinator also provides backup coverage for Donor Records Coordinator duties, delivers professional customer service to internal and external contacts, follows quality-control and safety practices, maintains an organized work area, and supports OneLegacy’s mission, values, and standards of professional conduct.

Requirements

• Bachelor’s degree from an accredited four-year college or university, or completion of a Surgical Technologist, EMT, or LVN program with state certification.
• CTBS certification must be obtained within two years of employment.
• Availability to work evenings, holidays, and weekends as required.
• Ability to comply with applicable policies, procedures, regulations, and federal, state, and local laws.

Nice To Haves

• A minimum of two years of recovery experience in organ or tissue banking is preferred.

Responsibilities

• Coordinate and maintain primary responsibility for timely completion of tissue donor case files in compliance with OneLegacy policies and procedures, processor requirements, and local, state, and federal regulations.
• Expedite review and resolution of issues involving expedited tissue cases, such as ocular donors or fresh tissue grafts, by communicating with processors through pending lists or email.
• Communicate applicable positive infectious transmissible disease results to necessary parties according to OneLegacy policies and procedures.
• Serve as a liaison with assigned tissue processors and respond to requests for outstanding information or corrections to donor case files.
• Provide donor-related documents, laboratory results, and information to processors in a timely manner.
• Monitor and track recovery staff documentation practices and provide constructive feedback to improve performance.
• Obtain medical records, laboratory results, autopsy reports, death certificates, and other information or documentation required to complete donor case files, and share information with processors as appropriate.
• Copy or scan charts as required.
• Propose, create, implement, or maintain systems such as spreadsheets or databases to monitor, track, and expedite donor case-file completion.
• Provide backup Donor Records Coordinator coverage, including processing incoming donor charts and associated paperwork.
• Represent OneLegacy professionally and provide customer service to funeral homes, ME/Coroner offices, processors, hospitals, patients, guests, physicians, staff, and other customers or vendors.
• Attend department staff meetings and other required meetings.
• Follow safety guidelines, policies, procedures, quality-control practices, regulations, and applicable laws.
• Support OneLegacy’s Standards of Professional Conduct, mission, vision, and values.
• Maintain a neat and organized workstation and work environment.
• Perform other assigned duties and projects.

Benefits

• Medical, dental, and vision plans; employer pays 90% of the employee premium cost.
• 19 days of PTO.
• Two floating holidays.
• 10 holidays.
• Life insurance.
• Supplemental life insurance.
• Wellness plans.
• Employee Assistance Program.
• Pet insurance.
• Onsite gym.
• Mileage reimbursement for applicable positions.
• Tuition reimbursement.
• Employee referral program.
• 403(b) retirement plan with an annual discretionary 8% employer contribution.
• School loan forgiveness.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level