Donor Information Coordinator
About The Position
The Donor Information Coordinator is responsible for reviewing tissue donor case files promptly and ensuring they are accurate, complete, and compliant with OneLegacy policies, processor requirements, regulatory requirements, and applicable laws. This includes obtaining corrections from OneLegacy staff; securing required documentation from hospitals, Medical Examiner/Coroner offices, processors, laboratories, and other relevant entities; entering case information into databases and partner portals; and reporting applicable cases to health departments serving OneLegacy’s Designated Service Area. The coordinator works with the Supervisor of Donor Information to meet chart-completion goals and ensures donor information is accurate in donor databases. The role also coordinates with tissue and ocular processors, follows up on pending information and corrections, provides donor-related documents and laboratory results, and monitors recovery staff documentation practices. The coordinator serves as backup coverage for incoming donor chart and paperwork processing, provides professional customer service to internal and external contacts, and performs work in accordance with safety and quality-control practices. This is a full-time, non-exempt, in-person position in Azusa. Work hours are either 6:00 a.m.–2:30 p.m. or 8:00 a.m.–4:30 p.m.; assigned days or shifts may change based on staffing needs. Availability for evenings, holidays, and weekends is required as needed. Travel is not required.
Requirements
- Bachelor’s degree (BS) from an accredited four-year college or university, or completion of a Surgical Technologist, EMT, or LVN program with state certification.
- CTBS certification must be obtained within two years of employment.
- Must be available to work evenings, holidays, and weekends as required.
Nice To Haves
- At least two years of recovery experience in organ or tissue banking is preferred.
Responsibilities
- Coordinate timely completion of tissue donor case files in accordance with OneLegacy policies and procedures, processor requirements, and local, state, and federal regulations.
- Expedite review and resolution of issues involving expedited tissue cases, including ocular donors and fresh tissue grafts, by communicating with processors.
- Communicate positive infectious transmissible disease information to necessary parties in accordance with OneLegacy policies and procedures.
- Liaise with assigned tissue processors and respond to requests for outstanding donor-file information or corrections.
- Provide donor-related documents, laboratory results, and other information to processors in a timely manner.
- Monitor and track recovery staff documentation practices and provide constructive feedback.
- Obtain medical records, laboratory results, autopsy reports, death certificates, and other information or documentation needed to complete donor case files; share information with processors as appropriate.
- Copy or scan charts as required.
- Propose, create, implement, and maintain systems such as spreadsheets or databases to monitor, track, and expedite donor case-file completion.
- Provide backup coverage for the Donor Records Coordinator, including processing incoming donor charts and associated paperwork.
- Represent OneLegacy professionally and provide customer service to funeral homes, Medical Examiner/Coroner offices, processors, hospitals, patients, guests, physicians, staff, and other customers or vendors.
- Attend department staff meetings and other required meetings.
- Follow safety guidelines, policies, procedures, quality-control practices, regulatory requirements, and applicable laws.
- Support OneLegacy’s Standards of Professional Conduct, mission, vision, and values.
- Maintain a neat and organized work station and environment.
- Perform other duties and projects as assigned.
Benefits
- Medical, dental, and vision plans; employer pays 90% of the employee premium cost.
- 19 days of paid time off.
- 2 floating holidays.
- 10 holidays.
- Life insurance.
- Supplemental life insurance.
- Wellness plans.
- Employee assistance program.
- Pet insurance.
- Onsite gym.
- Mileage reimbursement for applicable positions.
- Tuition reimbursement.
- Employee referral program.
- 403(b) retirement plan with an annual discretionary 8% employer contribution.
- School loan forgiveness.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
