Donor Communications Assistant

Mercy Ships•Lindale, TX

5d•$16 - $18•Onsite

About The Position

The Donor Communications Assistant provides first-time and follow-up communication with donors after initial contact through calls, emails, and letters. The role supports Mercy Ships’ donor communications operations by processing donor data and correspondence, maintaining accurate donor records, responding to prospective donors, and handling mailing-related tasks. This is a full-time, onsite position at the Mercy Ships office in Lindale, Texas. Compensation is $16–$18 per hour, and fluency in English and Spanish is required.

Requirements

High school diploma required.
Fluency in both English and Spanish required.
Proficiency in Microsoft Word and Excel.
Excellent interpersonal, verbal, and written communication skills.
Strong administrative, organizational, and time-management skills.
Ability to work independently, exercise sound judgment, and manage responsibilities with minimal supervision.
Proficiency using the internet, email, and telephone, with familiarity with contact management software.
Self-motivated and proactive, with commitment to achieving personal and organizational goals.
Strong commitment to and alignment with Mercy Ships’ mission, vision, and core values.
Demonstrated servant leadership, collaboration, integrity, and ownership of responsibilities and outcomes.
Successful completion of Mercy Ships Entry Training within the first year is required.

Nice To Haves

Two to four years of previous office experience preferred.

Responsibilities

Establish and pursue personal, spiritual, and professional development goals, managing time and resources effectively.
Collaborate effectively with paid staff and volunteers across Mercy Ships.
Support Mercy Ships’ mission, vision, and values through excellence, competence, collaboration, innovation, respect, community commitment, accountability, and ownership.
Download and code Direct Response Television (DRTV) call reports.
Monitor DRTV calls and provide feedback to the Donor Communications Supervisor and third-party vendors as needed.
Contact DRTV callers and donors as needed.
Attend DRTV calibration calls and provide feedback.
Maintain and regularly update the donor database with information from multiple sources and donor-provided updates.
Communicate with donors and prospective donors through phone calls, emails, and written correspondence.
Download and code donor data, and manage donor correspondence by printing and mailing welcome letters daily and follow-up letters weekly.
Print and mail monthly donor bills in a timely and accurate manner according to billing schedules.
Download and code website inquiries, respond to prospective donors, and send welcome emails.
Monitor voicemail inboxes and process requests to remove donors from mailing lists.
Sort and organize mailing list removal requests into batches for processing.
Prepare Business Reply Mail (BRE) envelopes for refunds from the Post Office.
Perform other duties as assigned.