DONOR CARE REPRESENTATIVE (HYBRID)

Oklahoma Blood Institute•Oklahoma City, OK

7d•$15 - $20•Hybrid

About The Position

Our Blood Institute is looking for Donor Care Representatives to contact and schedule appointments with current blood donors to help support our lifesaving mission. A successful candidate must have a high school diploma or equivalent, pleasant voice and professional manner and ability to effectively communicate and speak clearly to the public over the phone. Bilingual is a PLUS! Also, candidates must have home internet and cell phone and Our Blood Institute will provide a computer for work purposes. This is a hybrid role, involving both work from home and on-site duties, with on-site training provided.

Requirements

Must live in Oklahoma, Texas, or Arkansas
High school diploma or equivalent
Pleasant voice and professional manner
Ability to effectively communicate and speak clearly to the public over the phone
Home internet and cell phone

Nice To Haves

Bilingual

Responsibilities

Place outbound calls using the Five9 dialer and document all calls with accurate dispositions
Call donors from assigned lists to schedule donation appointments
Answer inbound calls and transfer to the appropriate department or representative as needed
Consistently meet established KPIs, including appointment rate, appointment show rate, appointment conversion rate, and quality call rate/percentage
Follow approved scripts, talking points, and call guidelines as directed
Use appropriate brand identity, tone, and promotional messaging in all donor communications
Leave clear, accurate, and professional recorded voicemail messages
Accurately document donor interactions, notes, and outcomes in the HemaConnect environment
Educate donors on automated donation procedures and encourage participation in other donation methods
Maintain a high level of customer service on all inbound and outbound interactions with appropriate follow-up
Maintain and update donor profiles through accurate and timely data entry
Demonstrate integrity, professionalism, and confidence in all donor communications
Maintain strict confidentiality of all medical, donor, client, and business information
Comply with all applicable compliance requirements, safety directives, and regulations