Coordinator, Donor Care

Make-A-Wish•Phoenix, AZ

2d•Hybrid

About The Position

Our vision is to grant the wish of every eligible child. Through our mission, we are uniting communities to grant life-changing wishes. As the world’s largest wish-granting organization, we strive to create a sense of community and an environment where we warmly embrace our wish families, volunteers, and colleagues. Joining Make-A-Wish means becoming part of a mission that believes in the power of a wish. Remote positions are open to applicants based anywhere in the continental U.S. Hybrid positions are open to applicants based in the Phoenix, Arizona area. This position is responsible for entering constituent and donor data into CRM in a timely manner with a high degree of accuracy. It also provides exceptional customer service to donors, the general public, and chapters.

Requirements

Must be located in Phoenix, AZ
High school diploma or general education degree (GED) required
1-2 years of experience in a customer service, data entry and/or non-profit environment.
Strong experience working with Microsoft Office applications required.
Strong computer skills required, specifically in Microsoft Office applications.

Nice To Haves

Bachelor’s degree in business, nonprofit management, liberal arts or related field preferred
Database data entry & reporting preferred.
Prior experience with NetSuite and/or Salesforce desired.

Responsibilities

Completes and stays up to date with the latest training and best practices.
Performs data entry of donor information, donations, and gift batches, into enterprise CRM ensuring accuracy of donor information and gift coding.
Imports large volumes of gift, donor, and fundraising information with a keen eye for detail and accuracy.
Enters requisite donor data; relationship, gift reference, contact, and solicitation information.
Performs clean-up of donor and gift data as needed.
Ensure returned mail and matching gift request forms are processed appropriately and in a timely manner.
Completes helpdesk tasks in a timely and accurate manner, ensuring the highest level of customer service for donors, chapters and the general public.
Assist in creating, updating, and implementing new Standards of Use (SOUs) or Standard Operating Procedures (SOPs); update Quick Reference Guides (QRGs) as needed.
Performs other related job duties, as assigned.

Benefits

Medical, Vision, Dental, Wellness
Competitive compensation with annual incentive potential
Health Savings Account and Flexible Spending Account Options
Health Reimbursement Account fully funded by Make-A-Wish America
Short Term Disability, Long Term Disability and Life Insurance
Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo
401(k) Retirement Savings Plan with 5% match after one year of service
Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program
The organization will send a laptop, 24” monitor, and a docking station/adaptor to new hires
Competitive PTO starting at 15 days, with enhanced time off for senior roles
10 Sick Days
11 Paid Holidays
2 Volunteer Days after one year of service
2 Personal Days accrued annually
Parental Leave
Employee Awards and Recognition Programs
Individual and Leadership Development
Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets
Monthly premiums paid for the employee for vision, dental, and short/long term disability.