Donor Database Coordinator

House of Friendship•Kitchener, ON

1d•CA$28 - CA$36•Onsite

About The Position

At House of Friendship, we believe in what we are doing. We get out of bed each day to make a difference in our community; to walk with and to serve. We are not happy with the status quo. We get energy from ongoing learning and growth. We lead with passion and believe without a doubt that everyone deserves to belong and thrive. We live and breathe our values of Compassion, Inclusion, Justice, Dignity and Hope. And we have fun! Sounds pretty great, doesn’t it? It is! We are hiring for an individual to join our Development team who are responsible for both the fundraising and marketing functions of House of Friendship, to grow financial support that sustains the mission of House of Friendship into the future, and to build awareness and affinity for our brand throughout Waterloo Region. The Donor Database Coordinator is a vital member of the fundraising team and will ensure that the database is robust and has high data integrity. As the in-house database expert, this position leads continuous improvement by identifying and implementing augmented systems, technology solutions, and more efficient processes; is accountable for all aspects of donation processing, receipting and thanking, as well as reporting, analysis and prospecting and has daily interaction with donors in relation to their donations, receipts, personal information and communication preferences, as well as stewarding a group of donors as assigned. This position also coordinates event registration and mailings.

Requirements

University degree in related field and at least 3 years of experience in a related technical and team-based role
A data and technology aficionado with a proven disposition of curiosity and continual learning
Excellent technical aptitude and experience in database management as well as supporting technology, systems and tools, with proven ability to identify and implement system improvements and technical solutions
Proven capacity to input, organize and manage data with speed and impeccable accuracy
Proven ability to create, adapt and manage efficient and effective processes
Strong communication skills, with a proven ability to build productive and collegial relationships with a wide variety of constituents including colleagues, donors, volunteers and community partners, demonstrating excellent interpersonal and team collaboration skills
Expert proficiency in Raiser’s Edge or related system, as well as Microsoft office
Commitment to understand and uphold the mission and values of House of Friendship is expected
Exemplary emotional intelligence, resilience, communication, conflict management and problem solving skills required
Ability to work professionally as a team member with staff, participants and community members
Experience or strong interest in working with diverse populations including people from various cultural backgrounds, income levels, and sensitivity to their needs
Experience with and commitment to using an anti-racism, anti-oppressive and trauma informed approach to consultation, program design, evaluations of processes and service delivery
Must be dependable, professional, flexible, a team player, and have a positive attitude
Respectful, supportive and engaging approach to persons with physical and/or cognitive disabilities, addictions, mental illness and other life challenges
Excellent project, timeline and deadline management skills including skills in logistics, planning and detailed record keeping

Nice To Haves

Excellent research and insight-driven analytical and reporting skills, with high attention to detail and accuracy
Exemplary ability to derive insight and narratives from data, to formulate strategic recommendations supported by fact, experience, intuition and sound judgement
Excellent planning, organizational, follow through and time management skills
Self-directed with high capacity to manage multiple priorities and timelines without sacrificing accuracy

Responsibilities

Be the in-house expert, administrator and trainer for all things related to the database
Maintain a highly accurate, comprehensive, responsive and user-friendly donor database that consistently has high data integrity
Coordinate the development of tools and techniques to monitor and evaluate fundraising success, providing analysis of donor data and strategies to improve campaign performance and uncover insight-based donation growth opportunities
Coordinate data exchange between the database and other platforms (Canada Helps, Constant Contact, Volunteer portal, Eventbrite)
Identify, recommend and implement database and related system improvements including ways to streamline processes
Provide both ongoing and ad hoc insight-based and decision-ready strategic analysis, reports and status updates including donor/donation trends, opportunities, appeal and key activity results
Provide an excellent donor experience with every donor contact, using each opportunity to learn more about the donor
Lead the stewardship of select donor groups
Coordinate the timely thanking of gifts and key donor actions with respective Development team members
Co-ordinate all bulk mailings
Provide events support with registration and donation/attendee analysis
Conduct prospect research
Support the Development Director in the tracking, execution and completion of stewardship and recognition opportunities for select donors group (e.g. Capital)
Complete quarterly and annual donation reconciliations in coordination with Finance
Maintain donor privacy at all times