Donor Centre Representative

Canadian Blood Services•Vancouver, BC

4d•CA$31 - CA$32•Onsite

About The Position

Canadian Blood Services is looking for a Regular part-time Donor Centre Representative to join our dynamic Collections team in our BC-Vancouver-Downtown and Oak St donor centres. The Collections team is responsible for supporting Canadian Blood Services by collecting donor blood and blood products in a safe manner to provide patients with lifesaving products every day. In this role, you will be providing excellent customer service by greeting donors, confirming and rebooking appointments, and responding to questions.

Requirements

Completion of high school.
One year of experience in a hospitality or customer service-oriented environment or previous experience working with volunteers would be considered an asset.
Technical skills including Microsoft Word and Outlook, and the ability to learn new systems and programs.
Ability to type 35 wpm (testing will be required).
Ability to communicate in more than one language is an asset and enhances the quality of donor interactions.

Responsibilities

Create an outstanding donor experience by leveraging your strong communication and client service skills to foster a welcoming environment and encourage continued donations.
Work collaboratively in a diverse team setting, using your flexibility and interpersonal skills to ensure smooth and successful donor centre events.
Keep operations running seamlessly by preparing workstations, setting up computers and printers, printing schedules, and updating the online booking system as needed.
Drive continuous improvement by sharing your knowledge and supporting best practices that enhance processes and elevate the donor experience.