DONOR SUPPORT SPECIALIST (HYBRID)

Oklahoma Blood Institute•Oklahoma City, OK

7d•$15 - $20•Hybrid

About The Position

Our Blood Institute is looking for Donor Support Specialists to interact with the public on an individual basis in support of Our Blood Institute's life-saving mission and service to contacts seeking assistance or information. This is a hybrid career, allowing for both remote and on-site work, focused on a life-saving mission. The role requires a high school diploma or equivalent, a pleasant voice, and a professional manner. The specialist must be capable of preparing educational documents, presentations, and knowledge evaluations. Effective communication with the public via phone, text, and chat is essential. Bilingual skills are a plus. Candidates must have home internet and a cell phone; Our Blood Institute will provide a computer for work purposes. This position requires the candidate to live in Oklahoma, Texas, or Arkansas.

Requirements

High school diploma or equivalent
Pleasant voice and professional manner
Ability to prepare educational documents, power points and knowledge evaluation
Ability to effectively communicate to the public via phone, text, and chat
Home internet and cell phone
Must live in Oklahoma, Texas, or Arkansas

Nice To Haves

Bilingual

Responsibilities

Answer inbound calls using the Five9 dialer system, routing and assisting donors as appropriate
Review recorded messages and return donor calls as assigned
Respond to chatbot inquiries, incoming text messages, and emails in a timely and professional manner
Schedule donor procedure appointments in accordance with donor commitment, eligibility, and operational guidelines
Assist donors with Donor Portal login support and basic navigation
Maintain, document, and update donor profiles with appropriate and important information in HemaConnect through accurate and timely data entry
Document appointment exceptions and complete assigned donor follow-up as needed
Manage assigned Donable tray items and respond to basic Donable support inquiries
Track, document, and resolve promotional and voucher-related inquiries
Follow up on and resolve Reward Store issues in a timely manner
Collaborate with internal departments to address and resolve routine donor needs
Work assigned open call lists using approved scripts, brand identity standards, and messaging
Adhere to established scripts, talking points, quality standards, and compliance requirements
Meet or exceed established performance metrics and key performance indicators (KPIs)