DONATION SUPERVISOR

Goodwill Industries of Southern New Jersey and Phi•Flemington, NJ

4d•$18 - $18•Onsite

About The Position

This role involves accepting donations from customers, providing a positive customer experience, and maintaining the organization and cleanliness of the donation area. The position also includes cross-training in barcoding and processing, labeling outgoing gaylords, sorting donations, assisting customers with merchandise, operating material handling equipment, and ensuring safety procedures are followed. The Donation Supervisor is responsible for maintaining a clean and hazard-free work environment and must be able to work a flexible schedule.

Requirements

Must possess professional etiquette.
Must be at donors vehicle within 30 seconds of arrival.
Must smile and make eye contact with every donor.
Must wear Personal Protective Equipment and follow dress code at all times.
Ability to meet customer needs, understand their concerns, and resolve issues in a friendly and efficient manner.
The trait of being dependable and trustworthy.
Ability to identify and correct conditions that affect employee safety.
Ability to be truthful and be seen as credible in the workplace.
Ability to accept responsibility and account for his/her actions.
Ability to complete assigned tasks under stressful situations.
Ability to pass a training certification class if needed for double stacker.
Demonstrate knowledge and ability to operate pump jack and/or double stacker.
Ability to bring energy to the performance of a task.
Ability to perform work accurately and thoroughly.
Ability to communicate and understand instructions, both verbal and written, in English.
Must be able to work a flexible schedule on short notice, including night, weekends and occasionally long hours.
Ability to meet physical demands of position.
Ability to be flexible and assist other areas of the store when needed.
Vision corrected to within normal limits.
Sense of sound (ability to hear donation bell).
Sense of touch.
Ability to function in a hectic work environment with occasional periods of high stress.

Responsibilities

Accepts all donations from customers and provides a positive customer experience.
Assists with every donation and treats every donation with respect.
Keeps the donations area clean and organized.
Greets every donor and acknowledges those waiting.
Offers every donor a receipt at the beginning of each donation.
Receives cross-training as Barcoder and Processor Trainee.
Responsible for correctly labeling outgoing gaylords.
Maintains the placement of all merchandise and maintains the organization of the production room.
Sorts donations into correct categories as directed.
Assists customers with loading furniture or other items.
Presents and obtains customer signature on waiver for furniture purchases.
Assists with sale tickets and sold signs for furniture, electrical, and other large items.
Assists in loading or unloading of merchandise onto/off trucks or trailers as needed.
Operates pallet jack, sit-down and/or standing forklift safely.
Conducts daily safety inspection on all company owned equipment including sit-down and standing forklifts.
Reports all non-employee and employee injuries in a timely by notifying store manager.
Responsible for following and ensuring all safety rules are complied with and appropriate safety equipment is used.
Ensures work areas are maintained in a clean, uncluttered, hazard free condition.
Immediately takes action and/or reports any unsafe or potential hazards.
Must maintain a clean and neat personal appearance at all times.
Must wear company issued uniform.
Regular attendance is required.
All other essential duties as assigned.