Donation Center Attendant-New Albany ADC

Memphis Goodwill•New Albany, MS

11d•Onsite

About The Position

The Donation Center Attendant is responsible for ensuring donor and customer delight, managing the intake and processing of donations, and maintaining the facility according to safety and image standards. This role involves direct interaction with donors, accurate record-keeping, and adherence to company policies and procedures. The attendant also assists with supply management, equipment handling, and supports the transportation team when needed. Communication with leadership and peers is essential for operational efficiency and continuous improvement.

Requirements

Ability to greet donors in a prompt, friendly, and courteous manner within 10 seconds.
Ability to unload donations from vehicles.
Ability to offer tax receipts.
Ability to maintain accurate daily counts of donations.
Ability to maintain drive-through and ADC site in accordance with image and safety standards.
Ability to order and maintain supplies in an efficient manner.
Ability to secure and appropriately use supplies.
Adherence to all Memphis Goodwill and personnel policies and procedures.
Follows good safety and security practices.
Ability to report safety hazards and injuries to leadership.
Ensures proper accuracy of donor tracking and counts.
Ensures proper use and accurately reporting of on-hand equipment.
Works in a safe manner.
Adheres to proper handling of material movement equipment.
Communicates any safety hazards or concerns.
Ability to assist the Transportation team with the delivery and pick up of equipment.
Performs duties within the framework of Guiding Principles.
Communicates with trainers and leadership on opportunities.
Supports ADC peers on specific duties as needed.
Attends in-service and related training as assigned.

Nice To Haves

May be asked to participate in activities outside of Goodwill.

Responsibilities

Ensures 100% donor and customer delight.
Greets donors promptly and courteously, unloads donations, offers tax receipts, and maintains accurate daily counts.
Manages donated items, ensuring they remain property of Memphis Goodwill and are not used personally.
Breaks down donations into categories.
Maintains the drive-through and ADC site in accordance with image and safety standards.
Orders and maintains supplies efficiently and securely.
Adheres to all Memphis Goodwill policies, procedures, and safety practices.
Ensures proper accuracy of donor tracking and counts.
Ensures proper use and accurate reporting of on-hand equipment.
Works safely, adheres to proper material handling equipment procedures, and communicates safety hazards.
Assists the Transportation team with equipment delivery and pickup when possible.
Performs duties within the framework of Guiding Principles.
Communicates opportunities and supports peers as needed.
May participate in activities outside of Goodwill.
Attends in-service and related training as assigned.
Performs other duties as assigned by leadership.