Donation Attendant FT
About The Position
The Donation Attendant is responsible for duties assigned by the Store Manager, including receiving donations, providing customer service, sorting and processing textiles, hard goods, and commercial goods, and preparing goods for transit. The role involves communicating respectfully with donors and colleagues, managing donated inventory according to store standards, and maintaining a safe and orderly work area. The position is based in a retail store, with duties in both customer-facing areas and the warehouse. Warehouse work may involve varying temperatures, noise, dust, and physical handling of goods. Weekend and evening work is required. Employees may also be asked to perform other job-related duties as assigned.
Requirements
- Ability to communicate effectively and respectfully with the public, customers, and colleagues.
- Ability to count, add, and subtract.
- Ability to follow instructions and work independently.
- Ability to follow all safety rules.
- Ability to operate a pricing gun and price merchandise appropriately.
- Ability to stand, bend, lift, and reach for extended periods; use both hands; and demonstrate good manual and finger dexterity.
- Ability to lift up to 40 pounds and occasionally up to 80 pounds.
- Ability to inspect donations and identify items that are not saleable.
- Ability to perform the job's functions efficiently and effectively.
Responsibilities
- Provide responsive, respectful service to donors: greet them promptly, assist with unloading vehicles, thank them, answer questions, appropriately decline donations, explain the “Can’t Use” list and recall items, provide tax information, and complete donor receipts and other required forms accurately.
- Communicate effectively and respectfully with donors, customers, and fellow employees.
- Sort and process hard goods, including wares, electrical items, furniture, books, shoes, and accessories, according to store criteria; minimize trash and salvage items as appropriate.
- Sort textiles according to store standards.
- Discard only approved items into trash and place other items in appropriate containers, such as recycling, totes, or carts.
- Identify items that are priced by management, including wedding gowns, furs, and formals.
- Assist with preparing for and receiving trucks.
- Follow safety rules, report accidents and hazards promptly, and maintain a safe, clean, and orderly work area.
- Use appropriate equipment and supplies, including assigned tools such as pallet jacks and dollies; may be trained and certified on a power stacker.
- Enter donation counts and donor zip codes into a laptop.
- Maintain workstation supplies and complete the daily five-minute workstation cleanup.
- Demonstrate regard for Goodwill property and equipment.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision insurance
- Basic and voluntary life insurance
- Short-term disability
- Employee assistance program
- Retirement plans with employer discretionary match
- Bonus opportunity
- Paid time off
- Flexible schedule
- Training programs
- Tuition reimbursement
- Career advancement opportunities
- Employee discounts
- Supportive, inclusive workplace
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
