Donation Attendant Kings Highway PT

Goodwill of Greater Washington•Alexandria, VA

About The Position

Donation attendants serve as Goodwill Ambassadors, assisting donors with household goods in an active, dynamic position. The role involves greeting donors, unloading and recording donations, sorting donated items, and maintaining a clean and safe donation area. Attendants provide customer service to internal and external guests and follow prescribed safety and security practices.

Requirements

Previous customer service experience.
Ability to provide exceptional customer service to internal and external customers.
Ability to read, write, and comprehend basic instructions in English for safety purposes and communication with management.
Ability to communicate verbally with associates and customers effectively.
Ability to walk, stoop, stand, bend, lift, kneel, and climb continuously for prolonged periods, up to 7 hours per 8-hour shift.
Ability to lift up to 50 pounds frequently.
Ability to independently lift up to a maximum of 50 pounds.

Nice To Haves

A minimum of six months of previous work experience.
High school diploma or equivalent.
Ability to work in a team environment.
Previous experience working in a warehouse environment.
Previous pallet packing and forklift experience.
Basic computer skills.
Multilingual ability with proficiency in English.

Responsibilities

Provide excellent customer service to internal and external guests.
Greet donors and safely unload donations from vehicles.
Accurately record donations.
Complete donor receipts and offer donors a copy.
Sort donated items into designated categories.
Keep the donation area clean and free of debris.
Follow safety and security practices and report hazards or injuries to the General Manager, Store Manager, or Assistant Manager.
Maintain a clean, neat uniform and appearance.
Assist truck and driver helpers with loading and unloading donations into company vehicles.
Perform general housekeeping duties and other duties as directed.