Donation Attendant PT

GOODWILL INDUSTRIES OF NORTHERN IL•Machesney Park, IL

1d•$16 - $19•Onsite

About The Position

The Donation Attendant is responsible for duties assigned by the Store Manager, including receiving donations, providing customer service, sorting and processing textiles and hard goods, salvaging or discarding items as appropriate, and preparing goods for transit. The position involves tracking donation counts and donor ZIP codes, maintaining workstation supplies, and keeping the work area clean and orderly. The role is based in a retail store and includes regular interaction with donors and team members, as well as warehouse work. It requires flexibility between customer-facing and warehouse responsibilities, and involves exposure to varying temperatures, noise, and dust. Weekend and evening work is required.

Requirements

Ability to communicate effectively and respectfully with the public, customers, and internal colleagues.
Ability to count, add, and subtract.
Ability to follow instructions and work independently.
Ability to follow all safety rules.
Ability to operate a pricing gun and price merchandise appropriately.
Ability to stand, bend, lift, and reach for extended periods; lift up to 40 pounds and occasionally up to 80 pounds.
Ability to use both hands and demonstrate good manual and finger dexterity.
Ability to inspect donations and identify items that are not saleable.
Ability to perform the job's functions efficiently and effectively.

Responsibilities

Provide prompt, polite, responsive, and respectful service to donors, including assisting with unloading vehicles, answering questions, explaining donation restrictions and recalled items, providing tax information, and completing receipts and required forms.
Communicate courteously and respectfully with fellow employees and promote effective internal and external customer service.
Sort hard goods according to store criteria, minimize waste, salvage items when appropriate, and process wares, electrical items, furniture, books, shoes, and accessories.
Sort textiles according to store standards and place discarded or miscellaneous items in the appropriate trash, recycling, totes, carts, or other containers.
Identify items that management prices, such as wedding gowns, furs, and formals.
Assist in preparing for and receiving trucks.
Follow safety rules, report accidents and hazards promptly, and maintain a safe, clean, and orderly work area.
Use appropriate equipment and supplies, including pallet jacks and dollies; may receive training and certification on a power stacker.
Record donation counts and donor ZIP codes using a laptop.
Maintain workstation supplies and complete the daily five-minute workstation cleanup.
Protect Goodwill property and equipment and perform other duties as assigned.