Domestic Violence Case Manager Co Location Erie County Sherriffs Office

CRISIS SERVICES•Buffalo, NY

12d•$22 - $26•Onsite

About The Position

Crisis Services is seeking a Domestic Violence / Sexual Assault Case Manager for its Advocate Department’s Case Management and Prevention Team. The position is co-located at the Erie County Sheriff's Office in Buffalo, New York, and focuses on survivors within the Sheriff's Office jurisdiction. The Advocate Department is Erie County's Rape Crisis Center and a licensed Non-Residential Domestic Violence Service Provider in New York State. It provides services to people affected by sexual assault, domestic violence, family violence, and elder abuse. The Case Manager provides crisis intervention, case management, advocacy, and follow-up services intended to reduce trauma, promote offender accountability, and facilitate healing. The role includes personal and criminal justice advocacy and accompaniment, and may involve supporting survivors at emergency departments, police precincts, or court proceedings. The Case Manager also helps coordinate connections among law enforcement, the district attorney's office, and community-based agencies. This is a full-time, 40-hour-per-week onsite position. The usual schedule is Monday through Friday, typically 8 a.m.–4 p.m. or 9 a.m.–5 p.m., with some evenings or weekends as needed. Hospital on-call coverage is required in addition to scheduled hours: 48 to 96 on-call hours per month. When activated, staff respond to local county emergency rooms to support survivors or provide support to Hospital Response Program volunteers.

Requirements

Bachelor’s or master’s degree from an accredited college or university in human services, public health, social work, or a related field, or equivalent experience.
At least 6 months of relevant work experience; direct services in domestic or family violence response and/or prevention are preferred.
Demonstrated knowledge of domestic violence dynamics and effects, public awareness, and crisis intervention services.
Clear, calm judgment centered on survivors and the ability to maintain ethical boundaries with clients.
Skill in strategic and diplomatic collaboration.
Knowledge of empowerment practices and principles.
Compassion, discretion, and understanding when working with clients.
Ability to work independently and in an organized manner, with attention to detail and accurate recordkeeping.
Ability to manage multiple tasks and set priorities in a rapidly changing, fast-paced environment.
Valid New York State driver’s license, clean driving record, and access to a reliable automobile.
Availability for required hospital on-call coverage of 48 to 96 hours per month, including responding to emergency rooms when activated.

Nice To Haves

Direct-service experience in domestic or family violence response and/or prevention work.

Responsibilities

Provide crisis intervention, case management, advocacy, and follow-up services to survivors of domestic violence and sexual assault.
Provide personal and criminal justice advocacy and accompaniment for survivors.
Support survivors at Erie County emergency departments, other police precincts, and court proceedings as needed.
Help establish connections among law enforcement, the district attorney's office, and community-based agencies serving survivors.
Respond to local county emergency rooms when activated during hospital on-call coverage to provide crisis intervention and supportive services.
Provide support to volunteers who are on-call for the Hospital Response Program.

Benefits

Competitive pay with regular annual increases.
Paid training and professional development opportunities.
CWA Local 1122 union membership.
Generous paid time off and paid meal breaks.
Employee self-care and wellness supports, including a Calm app subscription for employees and family members.
Onsite Quiet Room, Exercise Room, and Lactation Room.
Health insurance with a generous employer premium contribution.
$300 per year in agency-provided Flexible Spending Account funds.
Access to dental, vision, and other ancillary insurance options.
403(b) plan with employer match after one year of service.
Eligibility for the Public Service Loan Forgiveness program.