Case Manager (ESSHI) - Domestic Violence Housing

Equinox Inc•City of Albany, NY

About The Position

The Case Manager ensures that residents in Equinox’s ESSHI Domestic Violence housing program receive high-quality, comprehensive case management in accordance with program objectives and regulatory requirements. The role includes conducting intakes, assessing residents’ needs, developing and adjusting service plans, providing accompaniment and liaison services, making referrals, transporting residents, and maintaining accurate records and statistics. The Case Manager works closely with property management and other Domestic Violence staff to coordinate services. Equinox is a non-profit human services organization serving the Capital Region and Albany County’s primary provider of services for victims of domestic violence. Its Domestic Violence Programs provide safety, support, assistance, and tools to victims and their dependent children, regardless of gender, age, ethnicity, or sexual orientation.

Requirements

High school diploma or equivalent.
At least four years of experience in human services.
Clean, valid New York State driver license and access to reliable transportation.
Ability to negotiate stairs.
Ability to lift and carry at least 15 pounds.
Ability to handle basic facility emergencies.
Ability to drive and transport clients using agency vehicles.

Nice To Haves

Associate degree in a human-service-related field and at least three years of human services experience.
Bachelor’s degree in a human-service-related field and at least two years of human services experience.
Fluency in Spanish and/or an additional language.
One year of case management or crisis intervention experience.
Prior experience working with domestic violence, sexual assault, elder abuse, human trafficking, mental health, or substance abuse populations.
Knowledge of crime victims’ compensation, state domestic violence regulations, domestic violence dynamics, and DSS regulations.

Responsibilities

Complete housing intakes to determine eligibility, coordinate with the property management company to secure a housing unit, and assist clients with moving into the housing program.
Assess clients’ needs and abilities and determine the level of support required.
Continually assess clients’ emotional, physical, and social needs and adjust service plans as appropriate.
Accompany clients to DSS, community agencies, financial institutions, and other locations for crisis intervention and ongoing assistance; advocate for clients in person and through telephone and written contact.
Connect clients with other Equinox services and appropriate community services.
Maintain accurate case records and complete required agency and funding-source paperwork and statistics.
Answer the 24-hour hotline, provide telephone counseling and information and referral, conduct shelter intakes, and schedule counseling appointments.
Use and model a trauma-informed, strengths-based, asset-development approach with clients.
Maintain a teamwork approach to ensure comprehensive, quality services.
Prepare weekly case reviews, incorporating input from others involved with the client.
Develop and maintain good working relationships with community services.
Represent the agency in formal and informal groups related to domestic violence services as needed.
Participate in staff meetings, individual supervision meetings, agency committees, events, and forums as needed.
Report suspected child abuse incidents as required by law as a mandated reporter.
Act in accordance with the Equinox and Domestic Violence Services Program mission.
Model calm and cooperative behavior, maintain strict client confidentiality, and engage with a diverse population.
Perform other duties as requested to enhance and continue programming.