Domestic Compliance Manager

Twelve NYC • Brooklyn, NY

5d • Hybrid

About The Position

The Domestic Compliance Manager owns day-to-day product and supplier compliance for Twelve’s U.S. supplier network and domestically managed programs. The role covers merchandise, drinkware, apparel, accessories, and packaging, including work performed by suppliers, assemblers, and third-party logistics providers supporting kitting and fulfillment. The manager translates regulatory and client requirements into practical actions from development through shipment, identifies risks early, establishes approval requirements, and partners with Commercial, Creative, Sourcing, Production, Logistics, and QA/QC to deliver compliant products on schedule. The scope also includes verifying upstream manufacturing information for products purchased through U.S. suppliers or distributors.

The role manages product testing and documentation, supplier onboarding and social compliance, program execution, and compliance controls and issue resolution. It requires coordinating with qualified laboratories, reviewing product and supplier records, maintaining audit and corrective-action documentation, and escalating serious findings or compliance concerns. The manager also monitors changes to applicable requirements, updates procedures and checklists, trains internal teams and suppliers, and reports recurring issues with recommended improvements.

The position requires at least seven years of relevant product or supplier compliance experience. A relevant bachelor’s degree or equivalent professional experience is required. The position is full-time and hybrid, with a stated salary range of $95,000–$105,000 depending on experience.

Requirements

• At least 7 years of relevant product or supplier compliance experience in consumer products, promotional merchandise, packaging, retail, sourcing, or manufacturing.
• Bachelor’s degree in a relevant field or equivalent professional experience.
• Working knowledge of applicable CPSC/CPSIA requirements, FDA requirements, California Proposition 65, and relevant labeling and chemical restrictions, with the ability to determine applicability by product and intended use.
• Experience managing testing laboratories, interpreting reports, reviewing supplier documentation, and resolving nonconformities.
• Experience with supplier audits, social compliance programs, corrective actions, and retailer or enterprise client requirements.
• Strong judgment, organization, and follow-through; ability to challenge incomplete information, manage concurrent programs, and influence cross-functional partners.
• Clear, service-oriented communication and a practical approach to solving problems.

Nice To Haves

• Familiarity with domestic decoration and kitting operations.

Responsibilities

• Assess product categories, materials, intended use, age grading, and destination markets to determine applicable U.S. federal, state, retailer, and client requirements before production commitments.
• Create testing and documentation plans, coordinate samples with qualified laboratories, review results, and resolve testing failures.
• Verify that testing reports and certificates apply to the actual product, materials, facility, and production configuration.
• Review labeling, warnings, packaging copy, product claims, supporting evidence, and applicable food-contact documentation for drinkware.
• Reassess compliance when materials, decoration, suppliers, or intended use change.
• Manage compliance onboarding and ongoing approval of domestic suppliers, kitting partners, and relevant third-party logistics facilities.
• Verify manufacturing locations, subcontractors, required records, and client authorizations.
• Coordinate supplier social compliance assessments against company and client codes of conduct, including labor practices, workplace health and safety, ethical conduct, and environmental expectations.
• Maintain audit records and corrective action plans, validate closure evidence, and escalate serious findings or unauthorized subcontracting.
• Partner with global compliance colleagues when upstream production occurs overseas.
• Translate compliance requirements into project milestones, costs, and approval gates; give teams guidance on required actions, owners, deadlines, and feasible alternatives.
• Confirm that decoration, repacking, assembly, and kitting preserve required labeling, traceability, and product integrity.
• Partner with QA/QC on inspections and product defects that may create safety or compliance concerns.
• Represent compliance in selected client discussions, supplier reviews, and escalations; communicate risks and solutions while protecting client relationships and delivery commitments.
• Maintain a central compliance tracker for supplier status, testing, approvals, audit findings, document expiration dates, and unresolved risks, and keep supporting records complete and accessible.
• Place affected supplier approvals or program releases on hold when required evidence is missing or a material concern exists; document release criteria, verify resolution, and escalate issues beyond delegated authority.
• Coordinate containment and investigation of failures or safety concerns with functional leaders and legal counsel.
• Support traceability, corrective action, and required reporting or recall activities through the designated company process.
• Monitor relevant requirement changes, update procedures and checklists, train internal teams and suppliers, and report recurring issues with recommended improvements.

Benefits

• Medical, dental, vision, disability, and life benefits
• Hybrid work environment
• Mental Health Mondays: offices close globally once a month, providing an additional 12 days per year
• Generous paid time off, including birthday, personal days, and time off around holidays
• Paid parental leave
• Summer Fridays
• Discretionary bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Manager