DOL2Go Licensing Services Representative (LSR3)

State of Washington•Multiple Locations Statewide, WA

1d•Onsite

About The Position

We are seeking candidates in Whatcom, Skagit, Snohomish, King, Pierce, and Thurston counties for three (3) DOL2Go Licensing Services Representatives. This position is only available to current DOL employees and requires statewide travel for in-person attendance at community DOL2Go events. The Department of Licensing (DOL) values work-life harmony and fosters a culture where employees feel valued and respected. We are a public-facing agency and the second largest revenue-generating agency in Washington State, interacting with over 6 million residents and collecting nearly $3 billion in taxes and fees annually. We are committed to ensuring equitable access to our services. If you enjoy helping others and want a career with a visible, positive impact, we encourage you to apply.

Requirements

One (1) year of experience as a Licensing Services Representative 2 (LSR2). OR Five (5) years of experience issuing driver licenses or vehicle titles and registrations to the public. Two (2) years of relevant education may substitute year for year for experience.
U.S. Citizenship.
Valid WA driver license and five (5) years of licensed driving experience. Your valid driver license must have no restrictions other than corrective lenses, or you must have the ability to obtain one upon hire.
One (1) year of experience of responsibly and accurately handling the public’s money when processing financial transactions.
One (1) year of experience as a lead to include assigning, guiding, coaching and training one or more teammates while performing similar work.
The ability to type a speed of 40 wpm.
Experience using word processing software, such as Microsoft Word or WordPerfect.
Successful completion of Enhanced Driver Licensing (EDL) training.
The ability to understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors, and decisions.
Promote and support a respectful, equitable, and inclusive workplace for all employees.
Promote and support respectful, equitable, and inclusive delivery of services to customers.
Take action to learn and grow.
Take action to meet the needs of others.
Verified reliability and malfeasance check for previous five years of employment.
Prior to a new hire, a pre-employment check including criminal record history will be conducted.
An acceptable fingerprint based criminal history background check is also required for this position, as a condition of employment.

Nice To Haves

One (1) year of experience evaluating complex information to ensure accuracy and verifying compliance with rules, laws, policies, procedures or eligibility requirements to receive a product of service.
One (1) year of experience explaining rules, policies, and or procedures are regular daily functions. Experience must include the frequent application of techniques to ensure professionalism and mutual understanding.
One (1) year of experience drafting and delivering clear information to diverse groups of people.
Experience as a supervisor of a team in a fast-paced customer-facing environment.
Experience in a DOL DLO verifying documentation and issuing documentation to customers.

Responsibilities

Oversee and supervise mobile licensing unit (DOL2Go) events and support the LSR4 to coordinate the events.
Coordinate and administer licensing operations and mobile unit activities, including site security, staff scheduling, recordkeeping, and compliance with procedures.
Communicate with facilities, information services, and the DOL2Go Supervisors, Licensing Service Manager (LSM 1) on all maintenance or equipment requests.
Ensure the validity of customer qualifications (physical, medical and visual) for licensing issuance.
Explain driver licensing programs, services, and regulations.
Upon completing training and certification, you will be authorized to issue Enhanced Drivers Licenses (EDL), which will result in a 10% pay increase.