Bilingual DOL2Go Licensing Services Representative (LSR3)

State of Washington•Multiple Locations Statewide, WA

1d•Onsite

About The Position

We are dedicated to growing a culture of belonging through our values: Respect | Trust | Diversity | Inclusion | Equity. This position is only available to current DOL employees. This position requires statewide travel and in-person attendance at community DOL2Go events. We are seeking candidates in Chelan, Grant, Benton, and Yakima counties. At the Department of Licensing (DOL), we recognize the importance of work life harmony and work hard to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government. We are currently recruiting for one (1) Bilingual DOL2Go Licensing Services Representative with amazing customer service skills and reliable work ethic to add to our DOL2Go Mobile Unit! We are one of the most public facing state agencies and the second largest revenue generating agency in Washington State. We regularly interact with over 6 million Washington residents and collect nearly $3 billion in taxes and fees annually. We know our services are essential to our customers’ ability to live, work, drive, and thrive. We take this responsibility seriously and are committed to ensuring every resident has equitable and meaningful access to our services. If you enjoy helping others and want a career where your work has a visible, positive impact, we encourage you to apply!

Requirements

One (1) year of experience as a Licensing Services Representative 2 (LSR2). OR Five (5) years of experience issuing driver licenses or vehicle titles and registrations to the public. Two (2) years of relevant education may substitute year for year for experience.
Fluency in communication both verbally and in writing in Spanish, and upon hire must maintain certification requirements for DOL standards.
U.S. Citizenship.
Valid WA driver license and five (5) years of licensed driving experience. Your valid driver license must have no restrictions other than corrective lenses, or you must have the ability to obtain one upon hire.
One (1) year of experience of responsibly and accurately handling the public’s money when processing financial transactions.
One (1) year of experience as a lead to include assigning, guiding, coaching and training one or more teammates while performing similar work.
The ability to type a speed of 40 wpm.
Experience using word processing software, such as Microsoft Word or WordPerfect.
Successful completion of Enhanced Driver Licensing (EDL) training.
The ability to understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors, and decisions.
Promote and support a respectful, equitable, and inclusive workplace for all employees.
Promote and support respectful, equitable, and inclusive delivery of services to customers.
Take action to learn and grow.
Take action to meet the needs of others.
Verified reliability and malfeasance check for previous five years of employment.
Prior to a new hire, a pre-employment check including criminal record history will be conducted.
An acceptable fingerprint based criminal history background check is also required for this position, as a condition of employment.

Nice To Haves

One (1) year of experience evaluating complex information to ensure accuracy and verifying compliance with rules, laws, policies, procedures or eligibility requirements to receive a product of service.
One (1) year of experience explaining rules, policies, and or procedures are regular daily functions. Experience must include the frequent application of techniques to ensure professionalism and mutual understanding.
One (1) year of experience drafting and delivering clear information to diverse groups of people.
Experience as a supervisor of a team in a fast-paced customer-facing environment.
Experience in a DOL DLO verifying documentation and issuing documentation to customers.

Responsibilities

Oversee and supervise mobile licensing unit (DOL2Go) events and support the LSR4 to coordinate the events.
Coordinate and administer licensing operations and mobile unit activities, including site security, staff scheduling, recordkeeping, and compliance with procedures.
Communicate with facilities, information services, and the DOL2Go Supervisors, Licensing Service Manager (LSM 1) on all maintenance or equipment requests.
Ensure the validity of customer qualifications (physical, medical and visual) for licensing issuance.
Explain driver licensing programs, services, and regulations.
Upon completing training and certification, you will be authorized to issue Enhanced Drivers Licenses (EDL), which will result in a 10% pay increase.