Doggie Daycare Operations Manager – Help Lead a Luxury Pet Resort

The Wags Club • Los Angeles, CA

4d • Onsite

About The Position

The Wags Club is seeking an experienced Doggie Daycare Operations Manager to join their management team at a luxury dog daycare and boarding resort. This is a hands-on management role where the Operations Manager will work closely with the General Manager to oversee the day-to-day operational aspects of the resort. The primary focus will be on ensuring the team has the necessary leadership, training, systems, and support to provide exceptional care for dogs and outstanding service to clients. This role requires strong leadership, clear expectations, a well-trained team, and a manager willing to be actively involved in operations. The ideal candidate is proactive in identifying and solving operational issues.

Requirements

• Management or significant leadership experience in a dog daycare, boarding facility, pet resort, veterinary practice, grooming operation, or other professional pet-care environment
• Experience directly supervising employees and providing day-to-day operational leadership
• Experience coaching, training, developing, and holding employees accountable
• Understanding of how to be a strong second-in-command and work effectively in partnership with a General Manager
• Comfortable making day-to-day operational decisions independently while knowing when an issue needs to be escalated
• Highly organized and able to manage multiple priorities in a fast-paced environment
• Ability to notice inefficiencies, inconsistencies, and problems, and work to fix them
• Strong problem-solving skills and ability to remain calm when unexpected situations arise
• Clear and professional communication with employees, clients, vendors, and management
• Comfortable handling difficult conversations and resolving both employee and client issues
• Strong computer skills and comfort learning and using business management software
• Dependable, responsible, proactive, and follows through
• Positive attitude and ability to motivate and develop a team
• Friendly, outgoing, and genuinely loves working with dogs
• Valid California driver's license
• Flexibility required to help manage a seven-day, 24-hour operation
• Physically able to stand for extended periods, crouch, stoop, handle dogs of various sizes, and occasionally assist with cleaning, sanitizing, bathing, or other dog-care responsibilities when needed

Responsibilities

• Oversee day-to-day operations throughout the dog daycare and boarding resort
• Work closely with the General Manager to implement operational priorities, policies, and company standards
• Provide daily leadership and direction to employees, Team Leads, and other supervisory staff
• Coach, train, develop, and hold employees accountable for performance
• Identify operational inefficiencies and implement practical solutions that improve productivity, consistency, and service
• Ensure appropriate staffing, workflow, and communication across all areas of the resort
• Help build and maintain a strong leadership structure so the operation runs effectively across all shifts
• Play an integral role in onboarding and training new employees and retraining existing staff as needed
• Participate in performance reviews, employee coaching, and disciplinary processes
• Build strong relationships with clients and professionally resolve client concerns
• Oversee Front Office operations and support sales and revenue goals
• Oversee dog-care operations, including daycare, boarding, feeding, medication, and grooming
• Maintain high standards for dog safety, cleanliness, organization, and overall facility operations
• Manage inventory and ordering
• Oversee daily cash handling, transactions, and petty cash
• Coordinate with vendors and service providers to help ensure the facility and equipment are properly maintained
• Ensure emergency procedures are understood and followed
• Transport dogs to veterinary appointments or emergency care when necessary
• Step in wherever needed to keep the operation running safely and smoothly

Benefits

• $70,500–$75,000 annual salary, depending on experience
• Monthly performance bonus when targets are met
• Medical, dental, and vision benefits
• Bring your dog to work at no cost
• A fun, fast-paced resort environment surrounded by dogs
• A key leadership role with significant responsibility for daily operations
• The opportunity to improve systems, develop employees, and make a visible impact
• Advancement opportunities as The Wags Club grows

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed