Operations Manager – Pet Resort
About The Position
The Wags Club is seeking an experienced Operations Manager to serve as the day-to-day operational partner to the General Manager at their luxury dog daycare and boarding resort in West Los Angeles. This role is for someone who people rely on to make an operation work, regardless of industry background. The Operations Manager will be the second-in-command, taking significant ownership of the resort's daily operations, including people, staffing, training, accountability, communication, client service, dog care, processes, standards, and facilities. The ideal candidate is highly self-motivated, organized, decisive, strong at managing people, comfortable holding employees accountable, resourceful, calm under pressure, good at prioritizing, willing to make decisions, comfortable escalating issues, interested in understanding operational problems, and capable of being a strong partner to the General Manager. While professional pet-care experience is not strictly required, a genuine enjoyment of and comfort working around dogs of all sizes is essential. The role requires understanding the day-to-day tasks of resort employees by spending time alongside them and observing the operation. As a 24-hour operation, occasional after-hours responsibility may be required.
Requirements
- Progressively greater responsibility shown on résumé
- Examples of employees developed
- Examples of processes improved
- Examples of problems solved
- Examples of teams made better
- Demonstrated situations where ownership was taken without explicit direction
- Highly self-motivated
- Organized and decisive
- Strong at managing people
- Comfortable holding employees accountable
- Resourceful
- Calm under pressure
- Good at prioritizing
- Willing to make decisions
- Comfortable admitting when something needs to be escalated
- Interested in understanding why something isn't working
- Capable of being a strong partner to a General Manager
- Ready for significant responsibility
- Genuinely enjoy dogs and be comfortable working around dogs of every size
- Willing to get out of the office to understand operations
- Understanding that responsibility may extend beyond standard work hours for a 24-hour operation
Nice To Haves
- Professional pet-care experience
Responsibilities
- Oversee day-to-day resort operations
- Provide leadership and direction to employees and Team Leads
- Coach, train, develop, and hold employees accountable
- Help build a stronger supervisory and leadership structure
- Identify problems before they become bigger problems
- Find practical ways to make the operation more efficient and consistent
- Make staffing and workflow decisions
- Improve communication between different areas and shifts
- Participate in hiring, onboarding, performance management, and discipline
- Resolve client concerns professionally
- Oversee Front Office and dog-care operations
- Support revenue and sales goals
- Manage inventory, ordering, cash controls, and vendor relationships
- Help maintain the facility and operational equipment
- Make decisions independently within your authority
- Keep the General Manager informed without requiring the General Manager to make every decision for you
Benefits
- Monthly performance bonus
- Medical, dental, and vision benefits
- Bring your dog to work at no cost
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
