Resort Operations Manager

Performance Hospitality • Marathon, FL

6d • $1 - $1 • Onsite

About The Position

Banana Bay Resort and Marina is seeking a results-driven Operations Manager to oversee the day-to-day operations of our vibrant and guest-focused property. The ideal candidate will be a hands-on leader, committed to delivering exceptional guest experiences, optimizing operational efficiency, and supporting a culture of excellence and teamwork.

Requirements

• Minimum 3 years of hotel operations or hospitality management experience.
• Proven leadership and team-building skills.
• Strong knowledge of hospitality software systems (PMS, POS, etc.).
• Excellent communication, interpersonal, and problem-solving abilities.
• Flexibility to work evenings, weekends, and holidays as needed.

Nice To Haves

• Bachelor’s degree in Hospitality Management or related field preferred.

Responsibilities

• Supervise and coordinate all hotel departments including Front Desk, Housekeeping, and Food & Beverage.
• Ensure daily operations run smoothly while maintaining high standards of service and cleanliness.
• Collaborate with the General Manager on hotel strategies, staffing plans, budgets, and service improvement initiatives.
• Monitor guest feedback and respond promptly to complaints, requests, or concerns.
• Oversee staff scheduling, training, and performance management to ensure operational efficiency and service excellence.
• Work closely with the Maintenance team to ensure the property is well-maintained and compliant with safety regulations.
• Implement and uphold hotel policies, procedures, and quality assurance standards.
• Assist with forecasting, inventory control, and financial reporting as required.
• Foster a culture of teamwork, accountability, and guest-centered service throughout the hotel.

Benefits

• Competitive Salary: A comprehensive and competitive compensation package.
• Performance Bonuses: Based on company and individual performance.
• Health Benefits: Full medical, dental, and vision coverage.
• Retirement Savings: 401(k) plan with company match to help secure your financial future.
• Paid Time Off (PTO): Generous vacation, sick leave, and paid holidays to promote work-life balance.
• Professional Development: Opportunities for career advancement, mentorship, and ongoing learning.
• Employee Discounts: Discounts on hotel stays and services across PHM properties.
• Wellness Programs: Access to health and wellness initiatives to support a balanced lifestyle.
• Flexible Work Environment: Options for flexible scheduling and work arrangements to promote work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level