Resort Manager

Performance Hospitality • Marathon, FL

7d • $1 - $1 • Onsite

About The Position

The Resort Manager is the business owner on property—accountable for guest experience, team culture, revenue growth, profitability, and asset care. You’ll lead all departments (Rooms, Housekeeping, Engineering, and Finance) to deliver a consistent, high-quality resort experience while meeting brand standards and ownership objectives.

Requirements

• 5–7+ years of progressive hotel leadership with 2–4+ years as General Manager/Resort Manager (lifestyle, boutique, or resort experience preferred).
• Strong financial acumen with proven P&L ownership, budgeting/forecasting, and labor/cost control.
• Track record lifting guest satisfaction, online reputation, RevPAR Index, and GOP.
• Working knowledge of hotel systems: PMS (e.g., Opera/Cloud PMS), POS, RMS/CRS, CRM/guest feedback (e.g., Revinate/Medallia), CMMS (e.g., HotSOS/Quore), and timekeeping/payroll (e.g., UKG/Kronos).
• Excellent communication, coaching, and conflict-resolution skills; calm, decisive presence in a fast-paced environment.
• Bachelor’s degree in Hospitality/Business preferred; ServSafe/TIPS and CPO a plus (or willing to obtain).

Responsibilities

• Champion a welcoming, service-forward culture; be visible on the floor during peak periods.
• Achieve/exceed guest satisfaction, online reputation, and brand QA targets; ensure swift service recovery.
• Maintain safety, cleanliness, and ambiance across guestrooms, public areas, amenities, and grounds.
• Own the full P&L: deliver revenue, GOP, NOI, and flow-through to plan.
• Lead annual budgeting, monthly forecasts, and weekly labor/cost controls; manage CapEx and FF&E reserves.
• Review daily/weekly performance (RevPAR, ADR, occupancy, outlet revenue, labor productivity); implement corrective actions.
• Partner with Revenue Management on pricing, inventory, and distribution strategies; manage overbooking/walk plans.
• Direct Sales & Marketing activity: local market outreach, partnerships, event strategy, and digital reputation/SEO management (e.g., Google/OTA/Revinate).
• Maximize ancillary revenue (F&B, retail, activities) and upsell/cross-sell opportunities.
• Ensure effective SOPs/SOGs across Front Office, Housekeeping, Engineering, and F&B; uphold PCI, ADA, food safety, and brand standards.
• Run daily stand-ups and weekly ops reviews; track KPIs with clear follow-through.
• Oversee preventive maintenance and life-safety programs to minimize Out-of-Order rooms and guest-impacting incidents.
• Recruit, train, schedule, and develop a high-performing leadership team; drive engagement, recognition, and retention.
• Ensure fair, consistent performance management; model professional, inclusive leadership.
• Maintain a safe workplace and active safety committee; conduct regular trainings and drills.
• Ensure compliance with federal/state/local laws and permits (health, fire, pool, alcohol, wage & hour).
• Manage contracts, insurance claims, incident investigations, and vendor SLAs.
• Represent Banana Bay with community partners, tourism boards, and local stakeholders.
• Provide timely, insight-driven reports and presentations to ownership/asset management.
• Execute strategic initiatives and special projects; communicate risks and opportunities proactively.

Benefits

• Competitive Salary: A comprehensive and competitive compensation package.
• Performance Bonuses: Based on company and individual performance.
• Health Benefits: Full medical, dental, and vision coverage.
• Retirement Savings: 401(k) plan with company match to help secure your financial future.
• Paid Time Off (PTO): Generous vacation, sick leave, and paid holidays to promote work-life balance.
• Professional Development: Opportunities for career advancement, mentorship, and ongoing learning.
• Employee Discounts: Discounts on hotel stays and services across PHM properties.
• Wellness Programs: Access to health and wellness initiatives to support a balanced lifestyle.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager