Doggie Daycare Operations Manager

The Wags Club•Los Angeles, CA

3d•Onsite

About The Position

A leader in the dog daycare world, we are currently looking for a rockstar Operations Manager to join our team of passionate dog lovers. We offer a luxury pet resort environment to our furry clients and have spared no expense in providing the ultimate creature comforts from synthetic turf, cabanas, and wading pools to beds and plush flooring. We are a one-stop shop for all your pet needs and we are looking to expand our team as we grow into new locations!

Requirements

Candidates must be able to stand on their feet for long periods of time, crouch and stoop and perform physical work, such as sanitizing the facility, handling and bathing dogs as needed
Must be reliable, responsible, and a hard worker
Must be able to follow instructions and have good follow-through
MUST have a positive attitude and be able to motivate your team
Good computer skills are required
MUST be friendly and outgoing and MUST really love dogs
Must have a valid CA Driver's License
Candidates must be available Monday- Sunday
Candidates must submit a COVER LETTER detailing why they want this job

Responsibilities

Manage day-to-day operations of the dog resort
Build client relationships and resolve any client issues
Transport dogs to the vet as needed
Staff management including coaching, development, performance appraisals, and resolution management
Play an integral role in training new employees and re-training existing staff as needed
Manage the performance review process and disciplinary measures
Handle petty cash and oversee daily cash handling and transactions
Manage and order inventory
Oversee prep, feeding, and grooming
Work with vendors to ensure the maintenance of the facility
Liaise with owners/management to ensure the smooth operation of the Daycare and Boarding programs
Oversee all Front Office operations and ensure sales goals are being met
Oversee social media of the company and client communication
Assist in any ad-hoc capacity