Dog Groomer (Experience Required)

Downtown Dog Lounge LLC•Seattle, WA

7d•Onsite

About The Position

The Groomer provides direct care for dogs and is responsible for their health and safety while on-site, delivering high-quality pet care and exceptional customer service. The role performs grooming services, maintains a safe and sanitary grooming area, documents grooming details, and supports the grooming department’s operations. Groomers are also expected to build and maintain client relationships, promote services, and contribute to business development through outreach and marketing. The position includes teamwork, training, and mentoring responsibilities.

Requirements

At least two years of grooming experience.
At least two years of customer service experience.
High school diploma, GED, or equivalent.
Must be at least 18 years old to work independently.
Experience working with dogs is identified as ideal.
Comfort working in close proximity to dogs and in a loud environment.
Ability to lift 50 pounds.
Must be healthy and not have allergies, asthma, or other health issues or medications that may interfere with performing the job.
Desire to develop a thorough understanding of dog behavior and ability to react quickly to unpredictable situations.
Strong interpersonal and customer service skills.
Outstanding attention to detail, ownership, and follow-through; goal-oriented attention to detail.
Good written and verbal communication skills.
Proficiency in Gingr operations.
Comfort standing for eight hours at a time.
Must be flexible and available to work weekends, evenings, and holidays.
Must provide and maintain personal clippers, blades, and other hand tools required for grooming services.

Responsibilities

Promote Downtown Dog Lounge’s safety culture and uphold its purpose and core values.
Develop knowledge of dog breeds and behavior, and follow safety guidelines and protocols.
Attend daily recap meetings and review daily recaps.
Perform grooming services, including brushing, bathing, conditioning, ear cleaning, anal gland expression, sanitary trims, nail, feet and face trims, de-matting, hair cutting and coloring, and drying.
Enter grooming blade and cut notes and upload profile photos in Gingr for team communication and consistency.
Complete grooming logs, paperwork, and commission reports.
Maintain a clean, organized, and sanitary work environment in accordance with health and safety codes.
Clean hair and disinfect tables and tools between clients; assist with department cleaning, inventory, and laundry.
Provide and maintain personal clippers, blades, and other grooming hand tools; the company finances quarterly tool sharpening.
Attend educational training and participate in quarterly community marketing events.
Notify management of needed maintenance or equipment repairs.
Arrive 15 minutes before the scheduled shift to set up the station and stay 15 minutes after the shift to clean the work area and tools.
When there are no scheduled grooms at shift start, work in the lobby selling services and assisting the team with running dogs.
Market services to local daycare clients, Amazon campus dog parents, and other potential customers; use slower periods for outreach, marketing, relationship-building, and supporting the business.
Follow pet parent instructions or breed standards and provide client education and recommendations on services and appointment frequency.
Greet clients at check-in and pick-up, conduct brief consultations, recommend services, and discuss estimated service costs.
Confirm appointments and vaccination status 24 hours before appointments, notify customers when dogs are ready, and share grooming details.
Take photos of dogs for pet parents and social media, prebook future appointments at checkout, and follow up with new customers two days after their first appointment.
Follow up with customers who have not visited in six to eight weeks and address client complaints promptly.
Provide a high standard of client service, including bows, bandanas, or ties for each dog; recommend retail products and other services.
Communicate clearly, openly, honestly, and kindly; participate as part of the team and attend required trainings and All Team Meetings.
Mentor new team members as assigned.