DOCUMENTATION TEAM ADMIN

CHC Solutions, Inc. • Morgantown, WV

2d • Onsite

About The Position

CHC Solutions, Inc. is currently seeking a passionate Documentation Team Admin to join our team in the Morgantown, WV office. CHC Solutions, Inc. provides medical supplies to patients with a focus on outstanding customer service. We are headquartered near Pittsburgh, PA and have multiple locations throughout the Eastern United States. We receive an order from doctors and their staff, verify the products are covered by the patient’s insurance, the supplies are shipped to them, and we bill their insurance. Everything we do is about improving the patient experience. Caring is the difference.

Requirements

• Excellent typing skills and computer literacy skills (including MS Word, MS Excel, MS Outlook)
• Excellent verbal and written communication
• Proven time management, organizational skills, multi-tasking, prioritization and follow-up skills in a rapidly changing environment
• Ability to work in a fast-paced environment
• Ability to work independently, while being a productive member of the team

Responsibilities

• Accurately enters new patient demographic information into the billing system.
• Identifies letter of medical necessity is compliant for confirmation to route to billing.
• Updates physician and patient information accordingly from response from customer.
• Contacts patients or physician offices to obtain information that is missing from orders
• Uploads patient documents in the billing system imaging.
• Categorizes and routes all orders, authorizations, or documentation to the appropriate teams for processing.
• Makes outbound calls for correct physician information to ensure faxes are successful to their destination.
• Notes ALL correspondence with the patient or doctor’s office in the patient’s account utilizing the appropriate standard note format.
• Maintains a positive, empathetic and professional attitude toward all CHC customers at all times including patients and healthcare professionals.
• Complies with all applicable CHC Solutions policies, procedures and protocols.
• Complies with all current government regulations and professional standards respecting patient care.

Benefits

• Competitive salary
• Generous paid time off (for full-time employees)
• Health, dental and vision insurance.
• Life, AD&D and long-term disability coverage.
• Opportunities to grow your skills and advance your career in health care.
• An inclusive workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed