Documentation Coordinator (Remote)

American Specialty Health Incorporated

5d • $16 - $18 • Remote

About The Position

American Specialty Health Incorporated is seeking a Documentation Coordinator - PCC to join our Practitioner Contracting/Communications department. This position will support the development, maintenance, and revision of practitioner operations manuals and forms for various practitioner groups nationwide. This position will be trained remotely and must be able to work from home (WFH) in a designated work area with company-provided technology equipment. This WFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network. The internet connection must have a consistent 50 down/10 up Mbps minimum internet speed. 100 down/20 up is recommended to support higher quality video meetings.

Requirements

• Associate’s degree with a major in English, Journalism, or Communications preferred. If equivalent experience, high school diploma required.
• Minimum two years of experience writing, editing, and managing editorial content preferably in the healthcare industry or minimum two years of experience at ASH.
• Demonstrated writing proficiency with a strong attention to detail required.
• Proficiency with Microsoft Office Suite with strong knowledge in styles and formatting.
• Experience with form creation and/or knowledge of Adobe LiveCycle Designer.
• Demonstrated accuracy in grammar, spelling, and sentence construction.
• Excellent written and verbal communication skills with a strong command of the English language.
• Excellent critical thinking and organizational skills.
• Ability to manage multiple tasks, prioritize, and meet deadlines.
• High attention to detail and accuracy, with a commitment to delivering high-quality work.
• Ability to quickly grasp complex concepts and translate them into clear and concise documentation.
• Proven ability to quickly learn and understand complex subject matter.
• Proven ability to manage detailed processes with the ability to self-motivate & work independently.
• Demonstrated ability to effectively manage projects through to completion.
• Demonstrated ability to communicate on the phone, instant messenger, and email.

Nice To Haves

• Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
• Ability to effectively organize, prioritize, multi-task and manage time.
• Demonstrated accuracy and productivity in a changing environment with constant interruptions.
• Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions.
• Ability to exercise strict confidentiality in all matters.

Responsibilities

• Create and update operations manuals and forms.
• Update and maintain operations manuals for multiple unique provider types.
• Update and maintain various applications and forms.
• Edit operational manuals, applications, and forms on an annual basis with input from various business owners.
• Work with Sr staff on team to gather and understand the requirements for the Ops Manuals, applications, and forms.
• Identify, track, manage and update any applicable state or specialty specific criteria to all documents.
• Maintain a comprehensive library of manuals and forms in draft and final forms.
• Recognize inconsistencies in existing documentation to ensure accuracy, consistency, and compliance with established standards and guidelines.
• Update and maintain electronic documents in addition to hard-copy manuals.
• Analyze documents to maintain continuity of style of content.
• Upload final documents for display to internal and external websites and performs quality assurance to assure the correct documents are posted.
• Interact with various departments to facilitate the publication and distribution of manuals and forms.
• Maintain follow up to ensure timely and accurate completion of projects.
• Maintain records of all revisions and updates, including manual publication dates.
• Perform research to gather necessary information and prepares analysis of data.
• Recognize unique or problem situations. Researches and recommends solutions to Manager.
• Maintain security and confidentiality of all documents, including password protected electronic files of all manual text.
• Maintain other documentation and FAQs as needed.
• Review documentation that is displayed on the various websites on an annual basis and work with business owners to make necessary updates.
• Analyze documents to maintain continuity of style of content.
• Supports the company as a resource on practitioner guidelines.
• Stays current on operational issues relative to eligibility, claims, and practitioner contract service issues.
• Provides information to various departments and committees as requested.

Benefits

• company-provided technology equipment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree