Documentation Coordinator

FRC • , DC

2d • $35 - $35 • Onsite

About The Position

Federal Resources Corporation (FRC) is seeking a PAS Documentation Coordinator / HR Modernization Coordinator to support the Department of State's Office of Presidential Appointments (GTM/PAS). This role is crucial for supporting workforce modernization initiatives, Presidential Commission processing, records management, document control, process improvement, reporting, and the implementation of ServiceNow Human Resources Service Delivery (HRSD) solutions. The successful candidate will be a key contributor to HR modernization efforts, workflow automation, process optimization, records management, reporting, and operational coordination, ensuring compliance with Department of State policies and procedures.

Requirements

• Bachelor's Degree from an accredited college or university in Business Administration, Public Administration, Human Resources, Information Systems, Communications, Political Science, Organizational Management, or a related discipline. Equivalent experience may be considered in lieu of formal education.
• Minimum 5 years of professional experience supporting Federal programs, workforce management, human resources operations, program administration, documentation management, records management, or business operations.
• Experience in records management.
• Experience in document control.
• Experience in technical writing.
• Experience in process documentation.
• Experience in reporting and data analysis.
• Experience in program coordination.
• Experience in workflow management.
• Experience in Federal administrative support.
• Experience in Human Resources support.
• Experience in Government operations.
• Certified as a Notary Public.
• Active SECRET Security Clearance or ability to obtain and maintain a SECRET clearance.
• Ability to obtain Department of State system access and credentials.
• Strong written and verbal communication skills.
• Technical writing and editing proficiency.
• Advanced Microsoft Office Suite skills.
• Data analysis and reporting capabilities.
• Attention to detail and organizational skills.
• Ability to manage multiple priorities simultaneously.
• Strong customer service orientation.
• Ability to work independently and within team environments.
• Process improvement and workflow analysis skills.

Nice To Haves

• Department of State experience.
• ServiceNow HRSD experience.
• Experience supporting Human Resources organizations.
• Federal records management experience.
• Process improvement or business analysis experience.
• Experience supporting executive-level offices.
• Experience preparing reports and briefings for senior leadership.
• Knowledge of Presidential appointment processes.
• Experience with workflow automation platforms.

Responsibilities

• Coordinate, track, manage, finalize, bundle, and deliver Presidential Commission documentation.
• Maintain commission tracking databases and records, ensuring accuracy and completeness.
• Coordinate activities with GTM/PAS Program Management personnel.
• Support process improvements and workflow modernization initiatives.
• Develop and maintain Standard Operating Procedures (SOPs).
• Create and update process maps and workflow documentation.
• Analyze current business processes and identify improvement opportunities.
• Support automation initiatives utilizing ServiceNow HRSD.
• Document business processes and modernization recommendations.
• Support workforce timekeeping activities, gathering, validating, and analyzing time and attendance data.
• Generate recurring and ad hoc reports for time and attendance.
• Maintain historical records for audit and compliance purposes.
• Support integration of workforce management data with ServiceNow HRSD.
• Manage official correspondence and document workflows, tracking, processing, and archiving official documentation.
• Utilize Department document management systems and coordinate document reviews and approvals.
• Maintain records in accordance with Department policies and procedures.
• Develop and maintain office file plans, supporting records retention and disposition activities.
• Ensure compliance with Federal records management requirements.
• Coordinate records archiving and retirement activities.
• Maintain document retention schedules and procedures.
• Draft and edit reports, notices, procedures, guidance documents, and policy updates.
• Develop training materials and user guides.
• Create implementation documentation and process guides.
• Support internal and external communications, ensuring accuracy, consistency, and quality of written products.
• Participate in program reviews and operational assessments.
• Develop reports, metrics, dashboards, and presentations.
• Perform data analysis and trend identification.
• Support management decision-making activities.
• Prepare briefings for senior leadership.
• Track project activities and milestones.
• Support monthly reporting activities.
• Coordinate meetings and action items.
• Maintain project documentation and status reporting.
• Support surge requirements and special projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level