Documentation Architect

Syllo

35d • $140,000 - $180,000 • Remote

About The Position

Syllo is hiring a Documentation Architect to support rapid product development and a growing enterprise client base. The role owns the end-to-end knowledge architecture and builds and maintains a single source of truth, including AI-forward pipelines that deliver accurate product information to external clients and internal teams such as Sales, Marketing, Customer Success, Account Management, and Enablement. The position designs and maintains centralized internal and client-facing documentation resources, develops automated content workflows, establishes review and lifecycle processes, improves search and bot capabilities, and creates clear documentation for clients and internal stakeholders.

Requirements

• At least 5 years of experience in technical writing and information architecture.
• A track record of building single-source-of-truth knowledge bases in fast-paced technology environments.
• Practical experience with LLMs, prompt engineering, and Docs-as-Code workflows.
• Ability to partner effectively across engineering, product, and non-technical go-to-market teams.
• Strong emphasis on content accuracy, lifecycle archiving, and balancing automation speed with human validation.

Nice To Haves

• Deep understanding of the litigation journey, from intake and eDiscovery to depositions, motion practice, and trial preparation.

Responsibilities

• Design the information architecture and restructure and maintain a centralized internal knowledge base and client-facing product documentation portal.
• Build and own automated pipelines that proactively flag outdated documents and generate draft content.
• Establish verification workflows for reviewing AI-generated content before publication, and define lifecycle processes for creating, updating, and archiving documentation.
• Iterate on internal search and bot capabilities to streamline information discovery while managing gated permissions.
• Partner with the Staff Technical Writer to create documentation templates that integrate with automated pipelines.
• Create clear documentation for clients and internal stakeholders.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed