Document Review Specialists

United Wholesale Mortgage • Pontiac, MI

3d • Onsite

About The Position

This entry-level, on-site position in Pontiac, Michigan is an opportunity to use customer service skills in a long-term career supporting the loan approval process. No office experience is required. The employer provides paid training, ongoing support, and opportunities for career growth. Guaranteed pay increases are offered every six months during the first three years. Promotion opportunities may be available as early as six to nine months based on performance, and team members may explore other company roles after nine months in the position.

The schedule is full-time, Monday through Friday, with an eight-hour shift and a one-hour lunch break. This position is not eligible for employer-sponsored work authorization now or in the future; applicants must be authorized to work in the United States without employer sponsorship.

Requirements

• High school diploma or equivalent.
• Comfort using technology and learning new software.
• Strong communication skills.
• Attention to detail.
• Positive, learning-focused attitude.
• Must be authorized to work in the United States without employer sponsorship.

Nice To Haves

• At least one year of experience in a fast-paced customer service environment, such as retail, hospitality, food service, delivery services, or warehouse operations.
• Previous experience with Microsoft 365 tools such as Outlook, Teams, Excel, or Word.

Responsibilities

• Enter, review, and organize loan information and documents within company systems.
• Provide professional phone service to clients and internal teams.
• Meet daily quality and production goals.

Benefits

• Paid time off (PTO).
• Comprehensive health, dental, and vision benefits.
• Weekly paychecks.
• Free 24/7 gym.
• Complimentary fruit and drinks.
• Paid training, ongoing support, and career growth opportunities.
• Guaranteed pay increases every six months during the first three years.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED