Document Review Specialist

BOK Financial • Tulsa, OK

4d • Onsite

About The Position

The Document Review Specialist reviews and processes legal requests involving trusts, powers of attorney, guardianships, representative payees, bankruptcy, decedents, and other matters or services requested by corporate counsel. The role researches account documentation, places account holds, remits funds to beneficiaries or court-appointed representatives, and maintains departmental logs of legal requests, legal issues, and fund dispositions. It requires extensive knowledge of estates, trusts, powers of attorney, and court orders.

The specialist serves as a liaison between business lines and Corporate Counsel, interpreting legal documents and advising on account setup and appropriate actions. The role gathers supporting information from internal banking systems and departments, processes legal orders and client requests in internal systems, and supports compliance with state and federal regulations. It also includes quarterly reporting to U.S. Trustee Regions for the bank’s Debtor in Possession accounts.

Requirements

• Bachelor’s degree in Business and 3–5 years of related experience, or 9–11 years of equivalent work-related experience in bank and/or consumer operations, or an equivalent combination of education and experience.
• Thorough knowledge of estates, trusts, powers of attorney, and court orders for document review.
• Thorough knowledge of multi-state regulations regarding decedents, powers of attorney, fiduciary matters, and trusts.
• Thorough knowledge of account styling, including joint, individual, trust, and business entity accounts.
• Thorough knowledge of the Right to Financial Privacy Act, Gramm-Leach-Bliley Act, customer information privacy, and related state and federal laws.
• Superior decision-making and problem-solving skills.
• Excellent verbal and written communication skills.
• Excellent PC, software application, and file maintenance skills.
• Excellent organizational, analytical, and research skills.
• Ability to maintain a high level of confidentiality.

Responsibilities

• Review and process legal requests relating to trusts, powers of attorney, guardianships, representative payees, bankruptcy, and decedents, along with other legal requests and services requested by corporate counsel.
• Research account documentation, place holds on accounts, remit funds to beneficiaries or court-appointed representatives, and maintain departmental logs covering legal requests, legal issues, and disposition of funds.
• Interpret legal documents from attorneys and clients concerning trusts, estates, powers of attorney, court order accounts, Medicare, Medicaid, and related matters.
• Determine account setup and communicate with business lines to recommend the appropriate course of action.
• Develop and maintain relationships with attorneys at the BOKF, N.A. corporate law office and with other bank departments.
• Act as liaison with Corporate Counsel on legal-document review, account styling, and requests from business lines.
• Gather account data and supporting documentation from internal systems and bank departments for account styling changes, closures, and death-related issues.
• Enter data and process legal orders and client requests in the internal banking system to create cases, generate letters, track requests, and support regulatory compliance.
• Prepare quarterly reports to U.S. Trustee Regions regarding Debtor in Possession accounts maintained by BOK Financial.

Benefits

• Training and development to support employees’ long-term careers

What This Job Offers

• Job Type: Full-time