Document Processor Supervisor

NetVendor • Tualatin, OR

1d

About The Position

NetVendor is transforming property management through cutting-edge digital technology. Our flagship products — NetVendor Compliance and NetVendor Maintenance — help property management companies and vendors streamline credentialing, compliance, and maintenance workflows from end to end. We're looking for a motivated Document Processor Supervisor to lead a high-performing team at the heart of our operations. If you love bringing order to complexity, developing people, and driving continuous improvement, this role is for you.

Requirements

• Sharp attention to detail and strong written communication
• Highly organized with the ability to juggle multiple projects without missing a beat
• Comfortable working independently and collaboratively
• Proficiency in basic computer tools (keyboard, 10-key, Adobe)
• High school diploma or GED
• 1–2 years of relevant work experience

Nice To Haves

• Basic insurance knowledge is a plus
• A positive, professional attitude and a passion for consistency

Responsibilities

• Supervise and support frontline employees for the Document Processing Team
• Conduct regular coaching sessions, performance reviews, and one-on-ones
• Monitor attendance, scheduling, and workload distribution
• Motivate team members to achieve individual and team goals
• Assist with hiring, onboarding, and training new employees
• Foster a collaborative and customer-focused work environment
• Provide direction and guidance to team members when needed to ensure promptly and efficient handling of requests.
• Continuously evaluate workflows and procedures, recommending improvements to enhance efficiency.
• Track team KPIs and operational metrics
• Review processing queues, response times, and productivity reports
• Identify process improvement opportunities
• Provide actionable feedback and coaching based on performance data to front line employees
• Prepare reports for management on team performance and trends
• Ensure adherence to company policies, security standards, and SOPs
• Maintain accurate documentation and workflows
• Support implementation of new tools, systems, and procedures
• Promote continuous improvement initiatives

Benefits

• Medical, dental, and vision insurance
• HSA, FSA, and DCFSA
• Long- and short-term disability insurance
• Free basic life insurance
• Paid time off policy
• Paid holidays: 7 per year + 1 floating holiday
• Maternity Leave
• 401(k) with company match
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED