Mailroom Specialist

GAINSCO•Richardson, TX

2d•Onsite

About The Position

GAINSCO is seeking a Document Operations Representative I to support the efficient processing of incoming mail and business documents. This role is responsible for sorting, preparing, scanning, indexing, and routing documents accurately and on time while ensuring high-quality digital imaging and compliance with company procedures. This is a great opportunity for someone who is organized, detail-oriented, and comfortable working in a fast-paced operational environment.

Requirements

High School Diploma or Equivalent
Minimum 1 year of general office experience required.
Good verbal and written communication skills.
Strong organization and time-management skills.
Ability to follow established procedures and make effective decisions within defined guidelines.
Strong multitasking skills in a fast-paced environment.
Ability to handle confidential information with discretion.
Reliable attendance and strong attention to detail.
Must have valid Driver License
Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity

Nice To Haves

Experience using document management and policy/claims systems such as ImageRight, AS400, and Claims Manager is preferred.
Experience scanning, indexing, and routing documents using high-volume scanning equipment, including Kodak Scanner i620 and 3590c, is preferred.
Prior experience in a claims and/or customer service role within the auto insurance industry is preferred.

Responsibilities

Sort, organize, prepare, and scan incoming mail and documents for multiple departments.
Index and route digital documents accurately to the appropriate teams using company systems.
Maintain quality and turnaround standards to ensure documents are processed within required timelines.
Organize and maintain both digital and physical filing systems in accordance with company requirements.
Monitor scanning quality, adjust equipment settings as needed, and ensure accurate image capture.
Meet individual and team production goals in a high-volume environment.