Internal Applicants Only: Document Management Representative

College Of Early Childhood Educators•Toronto, ON

1d•CA$51,745 - CA$54,788•Remote

About The Position

This position is being posted to fill an existing vacancy. The College of Early Childhood Educators (the College) supports high-quality early learning and care by regulating more than 68,000 members of the profession in the public interest, pursuant to the Early Childhood Educators Act, 2007. We are one of the largest self-regulatory bodies in Ontario and the diversity of our members as well as our employees reflects the diversity of the children and families to whom they provide care. Our Commitment to Anti-Racism informs how we work and is embedded in the culture of the College, where we continue to create and strengthen a workplace of inclusion and belonging. We are seeking an organized and detail-oriented Document Management Representative, who will be accountable for administering the application and renewal process from intake through to completion.

Requirements

Two or three-year college program.
1 to 3 years’ experience performing similar duties.
Knowledge of College policies and processes related to registration.
Knowledge of databases for tracking information.
Knowledge of office/administrative software (Excel, Word, Outlook).
Written communication skills to prepare and respond to correspondence.
Attention to detail to screen a high volume of documentation and navigate between several databases to find information.
Organizational and time-management skills to manage a high volume of application files and adhere to processing times and deadlines.
Verbal communication and customer service skills to respond to inquiries.

Responsibilities

Review and process membership applications and renewals.
Ensure completion of required forms and enter information into the membership management system.
Prepare and respond to correspondence with applicants and members.
Process payments for membership applications and renewals.
Follow-up with applicants/members to resolve payment issues, and collaborate with the Corporate Services Department to reconcile and record accounts.
Respond to inquiries regarding registration related matters and resolve outstanding issues.
Work with management and other teams in the Department to ensure smooth transition of application and renewal files requiring follow-up on issues potentially affecting practice and redirect them to other teams.
Keep up-to-date with applicable legislation, trends and practices.
Perform any other related tasks as needed.