Document Management Administrator

ACV•Buffalo, NY

21h•Onsite

About The Position

The Document Management Administrator works with the Titles team to support the proper distribution of incoming and outgoing mail and titles. The role includes receiving, sorting, scanning, quality-checking, and shipping titles and related paperwork. Accuracy, quality assurance, risk assessment, communication, and problem-solving are essential because errors can create financial liability for the company and its customers. The position is performed in an office with extensive safety precautions in place.

Requirements

High school diploma or GED.
0–1 year of relevant administrative experience.
Ability to read, write, speak, and understand English.
Strong attention to detail and organizational skills.
Ability to think outside the box.
Comfort working in a fast-paced, high-volume office setting.
Demonstrated ability to take independent initiative.
Ability to stand for extended periods and lift up to 30 pounds.
Ability to perform duties and movements including sitting, standing, walking, reaching, lifting, bending, stooping, kneeling, finger dexterity, and repetitive motions.
Ability to work in an office with extensive safety precautions in place.

Responsibilities

Support efforts to simplify and enhance the customer experience.
Receive, sort, and distribute incoming titles and related paperwork received through all delivery services.
Scan batched titles into Salesforce in preparation for clerking.
Prepare outbound FedEx shipments throughout the day.
Work through exceptions in Salesforce and update title cases as needed.
Perform a comprehensive daily quality check of outgoing titles, maintaining at least 99.6% accuracy.
Identify, record, and resolve title-related problems by communicating and working with others in the Titles Department.
Research problems, analyze available facts, and make decisions to resolve issues.
Bundle outbound titles to maximize efficiency.
Perform other duties as assigned.