Document Management Specialist

TEKsystems•Durham, NC

4d•$18 - $18•Remote

About The Position

The Document Management Associate is responsible for performing ingestion of documents into Valeris document management system, OnBase and the data entry of ingested documents into Valeris Lynk. The position is directly accountable for ensuring all documents are ingested and entered in a timely, accurate and efficient manner per the work instructions and client service level agreements.

Requirements

Document management
Document management system
call center

Responsibilities

Ability to categorize documents into Onbase based upon document type received and pursuant to specific Program rules and work instructions
Escalation of incomplete and urgent documents to the Supervisors in accordance with Program rules and work instructions
Escalated communication to Supervisor at any time that Onbase is out of service
Escalated communication to Supervisor at any time that a material increase of documents are received in queue so that the Supervisor can develop a plan to assist DMA with timely entry
Accurate and efficient documentation of data from documents within Valeris Lynk in accordance with Program rules and work instructions
Review and identification of information that is missing and/or incorrect within documents pursuant to Program rules and work instructions
Communication of observed trends of missing information or other instances of non-conforming materials
Reporting of Adverse Events/ Product Complaint inquiries received in accordance with Valeris client standard operating practices
On time adherence to training deadlines for all corporate policies and procedures
Ensure all SOPs are followed with consistency