Document Control Specialist

DriveTime • Mesa, AZ

12d • Onsite

About The Position

This position is responsible for being proficient in Document Control Coordinator tasks and ability to take on additional assignments and responsibilities in all aspects of title handling and processing. Assist customer and business with amendment to securitized titles (repossessions, moves, adding or deleting names from title, name changes, and flips) including, but not limited to, reviewing incoming paperwork, prepping, and sending out all necessary paperwork to third-party title vendor, the DMV and/or customer. Verify and service titles, distribute documents to correct departments and ultimately the return of the documents to the customer or third party at the time the loan is completed. Provide excellent internal and external customer service by supporting the escalation phone line and outbound calls as necessary. Complete tasks on assigned accounts in a timely manner to avoid losses and adhere to service level expectations. Complete title corrections by reviewing incoming paperwork, prepping, and sending out all necessary paperwork to the DMV. Complete lien verifications for internal and external departments. Complete document replacement requests. Complete scheduled and ad hoc projects including but not limited to the following: lien verifications, originator backouts, unwinds, and unperfected titles. Proficient in the support of Document Control Coordinator job functions as required. Other duties as assigned.

Requirements

• High School Diploma, GED, or equivalent certification
• Experience with Microsoft Office such as Excel, Outlook and Word
• 2+ years of experience in titles, collections and/andor financial services
• Associate degree or bachelor's degree in business or related field may be used as a proxy for experience

Nice To Haves

• Exhibit proficiency as a Document Control Coordinator for minimum of 6 months

Responsibilities

• Assist customer and business with amendment to securitized titles (repossessions, moves, adding or deleting names from title, name changes, and flips) including, but not limited to, reviewing incoming paperwork, prepping, and sending out all necessary paperwork to third-party title vendor, the DMV and/or customer
• Verify and service titles, distribute documents to correct departments and ultimately the return of the documents to the customer or third party at the time the loan is completed
• Provide excellent internal and external customer service by supporting the escalation phone line and outbound calls as necessary
• Complete tasks on assigned accounts in a timely manner to avoid losses and adhere to service level expectations
• Complete title corrections by reviewing incoming paperwork, prepping, and sending out all necessary paperwork to the DMV
• Complete lien verifications for internal and external departments
• Complete document replacement requests
• Complete scheduled and ad hoc projects including but not limited to the following: lien verifications, originator backouts, unwinds, and unperfected titles
• Proficient in the support of Document Control Coordinator job functions as required
• Other duties as assigned

Benefits

• Medical, dental, and vision insurance
• 401(K)
• Company paid life insurance policy
• Short and long-term disability coverage
• Tuition Reimbursement
• Wellness Program
• Paid Time Off (for full-time roles: wellness days, holidays, and personal time)
• Vacation time (for part-time roles)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED