Document Control Manager

Luster National • Fresno, CA

9d

About The Position

Luster is building a talent pool for future Document Control Manager roles supporting large, complex heavy civil infrastructure programs, including highways, roads, bridges, transit, aviation, and water/wastewater projects delivered through traditional and alternative methods. This is not a posting for a currently available opportunity; candidates may be interviewed in advance of future hiring needs and notified first when a project need arises.

The Document Control Manager owns the program record and the systems, procedures, and controls that keep drawings, submittals, RFIs, and correspondence current, traceable, and defensible. The role may lead the document control function across a program, directing staff and allocating work across contracts, phases, and field offices. Scope and complexity vary with experience level.

The position oversees document management systems and document flows, ensures controlled documents are current and properly used, monitors reporting and audit readiness, trains program and contractor personnel, and coordinates with project management, design, construction, contracts, legal, and quality teams. It also oversees turnover and closeout records and confirms that transfers are complete and indexed.

Requirements

• Bachelor’s degree in construction management, engineering, information management, project management, or a related field, or an equivalent combination of education and experience.
• 10+ years of document control experience on large (>$500M), complex heavy-civil infrastructure projects.
• Experience leading a document control function or team on an active design or construction program, including procedure development and staff direction.
• Working knowledge of construction and program documents, including drawings, specifications, submittals, RFIs, correspondence, and record documents.
• Working knowledge of ISO 9001-based document control requirements, including revision control, retention, traceability, and audit readiness.
• Experience with industry-standard document management and project or construction management software, such as SharePoint, e-Builder, Aconex, Primavera P6, Unifier, or Kahua.
• Proficiency with Microsoft Office Suite/Office 365, including tools such as Outlook, Teams, Word, and PowerPoint.
• Excellent written and verbal communication and interpersonal skills.
• Excellent multitasking and organizational skills.
• Collaborative mindset that fosters teamwork, trust, and positive relationships.
• Curiosity, problem-solving abilities, and commitment to continuous improvement.

Nice To Haves

• Master’s degree in construction management, engineering, information management, or project management.
• Active professional certifications such as CRM or CRA (ICRM), ISO 9001:2015 internal auditor or lead auditor training, and/or PMP (PMI).
• Experience leading the owner’s document control function on a program valued at $1B or more.
• Experience establishing document control at program start, including system selection, configuration, and migration of legacy records.
• Experience producing document records for public records requests, claims, disputes, or litigation holds.
• Experience supervising and developing document control staff across multiple contracts or field offices.
• Proficiency with Microsoft Power BI, Oracle Cloud Analytics, or other dashboard KPI reporting software.

Responsibilities

• Lead the document control function across a program, including directing assigned staff and allocating workloads across contracts, phases, and field offices.
• Develop and maintain program document control procedures, numbering and naming conventions, revision controls, and retention schedules; ensure contractors, designers, and internal teams follow them.
• Administer the enterprise document management system, including permissions, workflow configuration, metadata structure, and issue resolution.
• Oversee intake, logging, distribution, and closeout of submittals, RFIs, correspondence, and design deliverables in the system of record; maintain accurate registers and defensible turnaround records.
• Verify that current approved revisions of drawings, specifications, and other controlled documents are in use across program teams, field offices, and shared platforms.
• Coordinate document flow across active work areas and supported contract packages.
• Monitor and report document control metrics, including submittal turnaround, RFI aging, overdue reviews, and open action items; escalate risks before they affect schedule or payment.
• Prepare program records for internal and external audits, respond to quality audit, agency review, and funding review findings, and drive corrective actions to closure.
• Train program personnel and onboard contractor and consultant staff on document control procedures and system use.
• Coordinate with project management, design, construction, contracts, legal, and quality teams to support contract administration, entitlement, and public records obligations.
• Oversee turnover and closeout documentation, including record drawing sets, warranties, permits, and archives, and confirm record transfers are complete and indexed.

Benefits

• Unlimited flexible time off
• Paid holidays
• Paid parental leave
• Health insurance
• Dental insurance
• Vision insurance
• Flexible spending accounts for healthcare and dependent or elder care
• Long-term disability insurance
• Short-term disability insurance
• Life insurance and accidental death and dismemberment coverage
• 401(k) plan with guaranteed employer contribution
• Formal career planning and development program
• $2,500 annually toward professional development
• Wellness program with monthly wellness stipend
• Company cell phone or cell phone plan reimbursement
• Personalized meal planning and nutrition support with a registered dietitian
• Personal financial planning services
• Employee assistance program
• Employee discounts
• Employee referral bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Senior