Document Control - Document Control Assistant
About The Position
The Document Control Assistant handles incoming calls and inquiries, and completes document processing. The Erb Group is one of North America’s largest privately-owned refrigerated transportation providers, specializing in the timely, protected distribution of temperature-controlled perishable goods across Canada and the U.S. This family-owned business has been in the industry for over 65 years, with its head office in New Hamburg, Ontario, and additional Canadian terminals. They have been recognized as Best Fleets to Drive For several years, a Top Fleet Employer, and continue to be a safety industry leader.
Requirements
- Previous reception experience preferred.
- Excellent customer service skills and the ability to communicate effectively over the phone.
- Strong keyboarding skills and attention to detail.
- Proficiency with computer systems and MS Office, including Outlook, Excel, Word, and AS400 preferred.
Responsibilities
- Answer all incoming calls, directing them to the appropriate extension and taking messages when necessary.
- Greet incoming clients professionally and direct them to the appropriate personnel as required.
- Open all company mail daily and distribute it to the relevant departments.
- Accept and sign for incoming deliveries, forwarding them to the appropriate departments.
- Maintain daily records of FedEx receipts.
- Prepare outgoing FedEx shipments online.
- Update and distribute the company master contact lists, including telephone extensions (hard copy), terminal locations, and cell phone numbers as needed.
- Providing training for coverage of vacations.
- Process terminal paperwork, including removing staples, taping, checking for missing data, and printing labels for all documents.
- Chart and file imaged documents.
- Perform any other duties as required.
Benefits
- Benefits available from day 1
- Company paid health insurance plans (health, prescription, dental and vision)
- Company paid group life insurance
- Long-term disability insurance
- Employee & Family Assistance Program (EFAP)
- Enjoy $1600 in massage therapy benefits
- TFSA and RRSP savings plans with company match contributions (available after 3 months)
- Profit-sharing opportunity
- Referral bonus program
- Safety shoe voucher
- Uniform and annual tool allowance for apprentice and mechanic technicians
- Corporate discounts with Josslin Insurance and Goodlife Fitness
- Educational assistance up to 50%, with specific training required by The Erb Group paid in full
- Career advancement opportunities
- Community and philanthropy opportunities
- Employee engagement events (Good Cheer Club, summer BBQs, prizes, food trucks, employee recognition programs)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
