Document Compliance Specialist

Lithia & Driveway • North Brunswick, NJ

6d • $17 - $31 • Onsite

About The Position

The Document Compliance Specialist is a senior customer service and administrative position serving as the key link between the Driveway Care Center and Driveway customers for paperwork processing. The role supports a timely, seamless customer experience by explaining the process, validating supporting documentation, and preparing deal-related paperwork. The specialist is the primary customer contact for deal paperwork and processes, coordinates vehicle availability with the selling dealership, and hands off fully executed deals to the appropriate Dealership Accounting team. The position is based at 1504 Route #1, N. Brunswick, NJ 08902. The schedule consists of two days from 8:00 a.m. to 5:00 p.m., two days from 9:30 a.m. to 6:00 p.m., and one day from 10:30 a.m. to 7:00 p.m., with a rotational Saturday. The target hiring range is $20.00–$23.00 per hour; the stated full compensation range is $16.82–$31.25 per hour.

Requirements

• High school graduate or equivalent.
• Must be 18 years of age or older.
• Sense of urgency.
• Strong attention to detail.
• Excellent written and verbal communication.
• Ability to work in various dealership systems, including DMS, DMV, e-contracting, and digital contracting systems.
• Ability to solve basic mathematical calculations.
• Positive customer service attitude.

Responsibilities

• Clearly communicate paperwork requirements and processes to customers, including answering follow-up questions.
• Create and complete deal-related paperwork in dealership management systems, bank approval systems, and protection product systems when applicable.
• Transact paperwork with customers using digital tools where possible and wet ink when necessary.
• Process paperwork and ensure it meets Business Office needs, including proof of delivery, as well as state-specific DMV and lender requirements.
• Scan and send deal documentation to the Deal Posting team in the Regional Business Office or to the Dealership Accountant in a stand-alone business office.
• Work with Business Offices to track deal receivables and follow up on outstanding items to ensure collection of all money and bank stipulations for contract funding.
• Coordinate vehicle availability with the selling dealership.
• Hand off fully executed Driveway deals to the respective Dealership Accounting team.

Benefits

• Competitive pay.
• Medical, dental, and vision plans.
• Paid holidays.
• 80 hours of PTO front-loaded on day 1.
• Short- and long-term disability.
• Paid life insurance.
• 401(k) retirement plan.
• Employee stock purchase plan.
• Lithia Learning Center.
• Vehicle purchase discounts.
• Wellness programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED