Docucare Associate

Xerox • New Brunswick, NJ

7d • $29,700 - $59,400 • Onsite

About The Position

The Docucare Associate supports the on-site operational delivery of outsourcing and facilities management services to end-user customers. The role is part of a service delivery team aligned with one or more customers and focuses on meeting service level agreements (SLAs), customer satisfaction, productivity improvement, service transformation, and profitable service growth. The associate maintains customer relationships and fulfills contract commitments within cost targets.

The position involves preventative maintenance, first-level equipment repair, escalation to technical support when needed, customer education on equipment, activity and inventory logging, and maintaining a clean and safe work environment. The associate is expected to maintain their skills through development and training and to share knowledge with colleagues.

Requirements

• Provide excellent customer service and anticipate customer needs.
• Work with minimal oversight while maintaining attention to detail, organization, and strong time-management skills in accordance with the customer’s SLA and Statement of Work.
• Have functional PC knowledge, including Excel, Microsoft Office, web browsing, email, file management, and data entry.
• Identify problems in straightforward situations and make sound decisions using standard procedures.
• Be eager to learn technologies related to print production and finishing equipment.
• Be able to stand for long periods and walk, bend, and reach.
• Maintain intermediate knowledge of Xerox equipment and the client IT environment.
• Demonstrate a proactive approach, initiative, and drive.
• Have good technical and/or electrical aptitude.

Responsibilities

• Perform preventative maintenance checks and first-level repairs; escalate issues according to agreed procedures for further maintenance and technical support.
• Promote knowledge sharing and act as a mentor or coach.
• Educate and train client groups on equipment usage and functions.
• Keep devices clean and maintain a safe work environment.
• Log activities, including on-site parts inventory and replenishment of consumables.
• Meet and exceed SLAs and customer requirements.
• Maintain skills through personal development and training.
• Deliver customer-facing service and support customer satisfaction.
• Support productivity improvements, service transformation, and business growth.

Benefits

• Full medical, dental, and vision coverage.
• Wellness credits.
• Company contribution to a Health Savings Account.
• 401(k) matching.
• Paid time off, holidays, and personal days.
• Growth opportunities for future career development within a supportive and collaborative company culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed